Shin-Osaka Esaka Tokyu REI HOTEL in Osaka

On August 13th around 4pm I checked into the hotel through the kiosk. When we got into the room we realized we booked a SMOKING room by mistake (our mistake our fault). We went downstairs to see if we could book a different room (that we can pay for) non smoking, the manager (Morimoto) said there were no more rooms left today. So my girlfriend and I were left in a situation where we had to book a room at a different hotel. 45mins later we got a room at a different hotel and we tried to check out of this hotel. The young girl at the counter even with a language barrier helped us and resolved the situation with no hesitation (thank you). However it was too late as we already booked another hotel that we paid for. I told her that the manager said there were no more rooms at this hotel for today ( which was a bold face lie as when I looked online it said that there were 4 rooms left on booking.com). So the manager came and said someone canceled last minute that's how they were able to switch our rooms(another bold face lie). Long story short they upgraded our room to a better room. BUT I WOULD NEVER RECOMMEND ANY FOREIGNER STAYING HERE AS THE MANAGER IS A DIRECT REFLECTION OF THE ESTABLISHMENT. The unwillingness to co-operate with guests, the lies that were fed to us and the sheer incompetence of management. We left this hotel with a sour taste in our mouth, out 150$ from booking another hotel on top of our stay here, and an unwelcome feeling to Osaka.