Astana Agat Hotel in Astana

They don't know how to talk to clients. They probably don’t realize that it is they who provide services and not their clients. It is in their interest to attract customers. And don’t be scared off by a rude and tactless administrator who doesn’t like to “repeate herself.”

Upon entering the room, I said that I would pay in the morning, leaving the ID, although according to the law they do not have the right to confiscate it, but if they don’t give it. then they won’t give me a number, I said I’ll pay in the morning. In the morning, at about 8-9, the admin came and asked me to pay, but I said that I would pay when I left, after all. She and I were in adequate condition in our room, but she insistently said she would pay without delay or they would call security, and then the morning didn’t go well at 9 a.m. there was security at the window and door as if I was making a brawl there, they were yelling to pay. Of course, the hotel is 3 stars, but why call security, although this was not the first time I visited them