Diplomat Hotel by AG Hotels Group in Astana
✅ Spacious rooms with some offering views of Baiterek Tower ✅ Convenient city center location with easy access to transportation and currency exchange ✅ Restaurant on the 21st floor with a good view and well-decorated bright interior ✅ Friendly and courteous staff noted in multiple reviews ✅ Quiet, soundproof rooms and good WiFi connectivity ❌ The hotel and rooms feel somewhat old and in need of updates, with some guests mentioning musty smells in bathrooms and corridors ❌ Breakfast quality and variety receive mixed feedback, with some noting limited replenishment and basic offerings ❌ Parking facilities are rated poorly and may be insufficient ❌ Service inconsistencies reported, including slow room cleaning and reception staff lacking helpfulness ❌ One review mentioned safety concerns with unexpected visitors at the door
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Description
Diplomat Hotel by AG Hotels Group is a four-star establishment located in Astana, Kazakhstan, constructed in 2008 and renovated in 2014. The hotel offers a variety of room types, from Standard Double rooms to Presidential Double Suites, some featuring views of the Baiterek landmark. Guests can expect amenities such as a heated pool, sauna, fitness center, and business facilities including a conference room and business center. Services include express check-in/out, currency exchange on-site, laundry, and free parking. The restaurant on the 21st floor provides a bright setting with views, serving a continental buffet breakfast daily. While the rooms are spacious and soundproof, some guests have noted that the decor is somewhat dated and bathrooms may have a musty smell. WiFi and cleanliness receive solid ratings, though parking and pool facilities are less favored. The hotel targets business travelers and tourists looking for a central location with practical amenities.
Location
Diplomat Hotel is situated at 29/1 h.Konaev street, right in the city center of Astana. It lies next to the Baiterek Tower, one of the city’s main landmarks. The hotel is about 12 kilometers from Astana’s Nursultan Nazarbayev International Airport (TSE). Nearby dining options include Cafe «Chili Peppers» just 67 meters away, Cafe «Traveler's Coffee» at 190 meters, and Restaurant «Capital Music & Pub» 406 meters from the hotel. Public transportation and city tour bus stops are within walking distance, making it convenient to explore the city from this location.
Tips
- Check the room for any musty smells upon arrival and request a different room if necessary.
- Although the restaurant offers a good view, breakfast variety can be limited, so consider nearby cafes for more options.
- Use nearby banks for currency exchange for better rates than the hotel.
- If you plan to use parking, inquire in advance about availability.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds can be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Option: Buffet Cuisine: Continental, Halal, Vegan Opening hours: [Mon - Sun] 07:00-10:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: No deposit required by the property
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, UnionPay, MasterCard, AmericanExpress, Visa
- Managed by a private host: This property is managed by a private host. A private host refers to a party who rents one or more properties for purposes not related to their trade, business, or profession.
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Express check-in/check-out
- Television in lobby
- Terrace
- Early check-in
- Late check-out
- Private check-in/check-out
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- Cable TV
- TV
- Minibar
- Bathrobe
- Safe (in room)
- Iron and board
- Ironing
- Laundry
- Concierge services
- Hairdryer (on request)
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Cafe
- Restaurant
- Free Wi-Fi
- Free internet
- Shuttle
- Airport transportation
- Russian
- English
- Parking
- Parking nearby
- Swimming pool
- Indoor Pool
- Heated swimming pool
- Photocopy machines
- Event facilities
- Conference Hall
- Fitness facilities
- Gym
- Baths
- Massage
- Steam room
- Sauna
- Spa
- Hammam
- First Aid Kit
- Kids' TV Networks
Hotel view
Video: Diplomat Hotel and Business Center - Astana Hotels, Kazakhstan
Map
Reviews
Rooms are convenient and spacey, providing a feel of a 3.5~4 star facility
currently being overhauled due to owner change
I also want to share something. Because I checked in that night, a lady knocked on the door not long after. She spoke neither Chinese nor English. I didn’t understand her and didn’t dare to open the door at all. It’s better to be cautious when going out.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Diplomat Hotel by AG Hotels Group
What room types are available at Diplomat Hotel by AG Hotels Group?
The hotel offers Standard Double rooms, Standard Double rooms with Baiterek view, Double Junior Suites, Double Suites, Double Suites with Baiterek view, and Presidential Double Suites.
Is breakfast included and what kind of breakfast is served?
Breakfast is served as a continental, halal, and vegan buffet daily from 07:00 to 10:00. Additional fees apply and are paid at the hotel.
Does the hotel allow pets?
Pets are not allowed at this property.
How far is Diplomat Hotel from the airport?
The hotel is approximately 12 kilometers from Nursultan Nazarbayev International Airport (TSE).
Are there any conveniences for business travelers?
Yes, the hotel provides meeting and banquet facilities, a business center, and express check-in/check-out services.
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Hotel prices for: October - November 2026 calendar
The average hotel price this month is 93 USD The best time to book is October 5, with rates starting from 89 USD