Comfort Hotel in Astana
✅ Rooms are consistently described as very clean and cozy, contributing to a comfortable stay ✅ The hotel restaurant and 24/7 lobby bar receive positive mentions for quality and convenience ✅ Staff at reception and breakfast are generally friendly, attentive, and helpful ✅ Facilities like the gym, sauna, hammam, and conference rooms are well-regarded and suitable for business needs ✅ Free parking and soundproof rooms add to the convenience and comfort for guests ❌ Some guests reported inattentive reception staff and occasional communication issues ❌ Heating in rooms can be problematic with guests unable to adjust temperature ❌ The hotel’s decor is somewhat outdated, reflecting its original 1998 construction despite 2014 renovation ❌ Complaints about lack of welcome or guidance at the spa center ❌ Reports of extra costs not communicated upfront and cleaning only done on demand
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Description
Comfort Hotel in Astana offers a practical stay with 104 rooms in a two-story building constructed in 1998 and renovated in 2014. It provides a mix of Standard Double rooms, Superior Double rooms, and Double Junior Suites, catering to both business travelers and tourists. The hotel features a restaurant with buffet breakfast, a 24-hour bar, and wellness facilities including a gym, sauna, and hammam. Meeting needs are met with four conference rooms and a business center. Guests appreciate free parking, soundproof rooms, and 24-hour reception with express check-in and check-out. The hotel supports internet access throughout and offers laundry services for a fee. While the pricing is reasonable, some reviews note the hotel’s slightly dated decor and occasional heating issues in rooms. Overall, Comfort Hotel scores highly on cleanliness, service, WiFi, and location, making it a reliable option for a stay in Astana.
Location
The hotel is located on Cosmonauts Street 60 in Astana, approximately 13 km from Astana International Airport (TSE). Central Park is 1.5 km away, while Nurzhol Boulevard and the Korme Exhibition Complex lie within 2 km. Notable landmarks like the Bayterek Tower, Singing Fountain, and Nur Astana Mosque are about 2.3 km from the hotel. Presidential Park is 3 km away, with the Palace of Peace and Reconciliation and Hazret Sultan Mosque reachable within 4 km. Nearby dining options include Cafe «Джек и Чан» at 220 meters and Restaurant «Hardee's» at 237 meters, both rated well by guests. The location offers easy access to city attractions and a quiet environment away from heavy traffic.
Tips
- If you plan to use the heating, check with reception on how to adjust it as some guests experienced issues.
- Ask about breakfast details at check-in to avoid booking confusion.
- For spa services, note that there might be limited staff interaction at arrival, so plan accordingly.
- Finally, confirm any potential extra charges upfront to avoid surprises.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Cuisine: Continental Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: Deposit required A fixed amount of 20,000.00 KZT (approx. US$43.88) is charged. This property accepts cash, credit cards and debit cards On the day of check-out
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: UnionPay, MasterCard, Visa, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Smoking areas
- Smoke-free property
- Heating
- Security guard
- Gift shop
- Express check-in/check-out
- Television in lobby
- Terrace
- Early check-in
- Late check-out
- Design hotel
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Minibar
- Safe (in room)
- Accessibility features
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Laundry
- Shoe shine
- Hairdryer (on request)
- Luggage storage
- Iron
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Restaurant
- Restaurant (buffet style)
- Packed Lunches
- Free Wi-Fi
- Free internet
- Shuttle
- Airport transportation
- Russian
- English
- Tour assistance
- Suitable for Events
- Parking
- Event facilities
- Conference Hall
- Fitness facilities
- Massage
- Beauty services
- Sauna
- Hammam
- First Aid Kit
- Children's playground
- Family/Kid Friendly
- Kids' TV Networks
- Pets Not Allowed
Hotel virtual tour
Video: Comfort Hotel - Astana - Kazakhstan
Map
Reviews
Cleanliness: The Comfort Hotel Astana is clean and tidy.
Environment: The Comfort Hotel Astana is elegant.
Service: The Comfort Hotel Astana provides excellent service.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Comfort Hotel
What types of rooms does Comfort Hotel offer?
The hotel offers Standard Double rooms, Superior Double rooms, and Double Junior Suites.
Is parking available at the hotel and is it free?
Yes, free parking is available for guests at Comfort Hotel.
Are pets allowed at Comfort Hotel?
Pets and service animals are not allowed at this property.
What wellness facilities does the hotel provide?
Comfort Hotel has a fitness center, sauna, and a hammam for guests to use.
How far is Comfort Hotel from Astana International Airport?
The hotel is about 13 km from Astana International Airport (TSE).
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Hotel prices for: October - November 2026 calendar
The average hotel price this month is 92 USD The best time to book is October 4, with rates starting from 75 USD