Smart Hotel in Bishkek
✅ Excellent breakfast with delicious variety and good quality, praised by multiple guests ✅ Friendly and helpful staff noted for professionalism and warm service ✅ Clean and comfortable rooms with soundproofing and good maintenance ✅ Heated indoor pool and Finnish sauna facilities appreciated for relaxation ✅ Great location with views of the mountains from the restaurant ✅ Free bicycle rentals and parking add convenience for travelers ❌ Some guests found the pool and sauna opening hours confusing and limited ❌ Occasional issues with room size and bed comfort, including small bathrooms ❌ Reported miscommunication about towels and missing toiletries like shampoo and toothbrushes ❌ Instances of perceived discriminatory behavior and dishonest billing reported by a few guests ❌ Limited English spoken by some staff, which could complicate communication ❌ Delays during check-in and disputes over charges at checkout noted
Rooms and prices
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Description
Смарт Отель Hotel is a 4-star property built in 2007 and renovated in 2013, located in Bishkek with 50 rooms across 8 floors. The hotel offers modern comfort with room types including Standard Double, Superior Double, and Double Suites. Guests have access to facilities such as a heated indoor pool, Finnish sauna, spa complex, and free Wi-Fi rated 10/10. The on-site restaurant serves both national and European dishes, and provides mountain views from the dining area. Practical amenities include free parking, bicycle rentals, meeting rooms, a business center, and laundry services. Check-in starts at 14:00 and checkout is by noon. The hotel is suitable for families and business travelers alike, with non-smoking and soundproof rooms available. The staff is often praised for friendliness, although some guests reported mixed English proficiency and occasional service inconsistencies.
Location
Located at 204 Yusup Abdrahmanov Street in Bishkek, the hotel sits approximately 32 km from Bishkek's airport. Nearby, guests can enjoy a large park with a Ferris wheel and food vendors, enhancing the local experience. The restaurant Bukhara is just 387 meters away and has an 8/10 rating. The hotel’s position offers easy access to city attractions and amenities, making it a convenient base for exploring Bishkek.
Tips
- If you plan to use the pool or sauna, check the opening hours in advance since some guests found them limited.
- Request extra towels early to avoid miscommunication, and bring your own toiletries as shampoo and toothbrushes are not always provided.
- English proficiency varies among staff, so prepare for some communication challenges.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Children between 0 and 11 years old can stay for free if no extra bed is needed.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Western Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, DinersClub, MasterCard, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Security guard
- Gift shop
- Television in lobby
- Early check-in
- Late check-out
- Pharmacy
- Private check-in/check-out
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- TV
- Minibar
- Bathrobe
- Safe (in room)
- Iron and board
- Ironing
- Laundry
- Shoe shine
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Packed Lunches
- Free Wi-Fi
- Free internet
- Shuttle
- Car rental
- Airport transportation
- Russian
- English
- Free bicycle rental
- Bike rental
- Suitable for Events
- Parking
- Parking nearby
- Free Parking on Premises
- Swimming pool
- Indoor Pool
- Heated swimming pool
- Business center
- Photocopy machines
- Event facilities
- Conference Hall
- Massage
- Beauty services
- Sauna
- First Aid Kit
- Family/Kid Friendly
- Kids' TV Networks
Hotel view
Video: Smart Hotel Bishkek (Holiday) - Bishkek Hotels, Kyrgyzstan
Map
Reviews
The only thing I dislike about the rooms is that the showers do not drain fast enough.
Also, despite having a pool, for some reason, the pool is closed between 10 am to 6 pm! This is Prime swimming time particularly in summer.
We ended up here by chance after our booked accommodation fell through. The hotel is clean and in a good location, walking distance of most places we wanted to visit.
We started in a basic room for night one, then due to room availability for number of nights we needed, we moved into a deluxe room. The shower in both rooms drained slowly.
Rooms: clean and in the deluxe room there is lots of floor space.
Beds: extra soft and cosy!
Breakfast: good range of food and coffee.
Overall, I'd recommend staying here if you don't care about having access to the pool during the day.
Ask for a room not on the main road side if you prefer less morning sun and traffic noise.
The room was small and had one chair and one glass, and 2 safes ?!, although it was a room with two single beds.
Breakfast is good and the view from the restaurant is unreal.
Location is central and the market next door works 24/7.
The staff is professional and engaging.
There is a grocery store right next door that is open until 23:00. Note that the grocery store only takes credit cards in the evening.
First, we were misled about the room rate. Initially, we booked one night via Booking.com but decided to extend our stay with two additional rooms for an extra night. After confirming the rate over the phone with the hotel, we arrived to find the price nearly doubled. The staff claimed no knowledge of the quoted rate, and with no written confirmation and a late-night arrival, we had no choice but to pay the inflated price.
Second, we were overcharged for a massage. At the reception, we were quoted 2000 for the service, a price we confirmed in both English and Russian. However, at checkout, we were billed 3000. We reviewed the CCTV recording with them which showed us confirming the agreed 2000 price but they kept saying that they hear "3000" in the recording. Again, no paper trail and no publicly displayed prices so decided to leave after 30 min of arguing.
Reading other reviews it seems that this a common practice so be careful.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Smart Hotel
What room types are available at Смарт Отель Hotel?
The hotel offers Standard Double room, Superior Double room, and Double Suite.
Does the hotel provide free Wi-Fi and parking?
Yes, free Wi-Fi and free parking are available for all guests.
Are pets allowed at this hotel?
No, pets and service animals are not allowed at Смарт Отель Hotel.
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is until 12:00.
Is there a swimming pool and sauna on the premises?
Yes, the hotel has a heated indoor pool and a Finnish sauna as part of its spa complex.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 91 USD The best time to book is August 6, with rates starting from 77 USD










































































