La Valise Tulum, Member of Small Luxury Hotels in Tulum

Incredible experience through and through.

Such a great place and location to enjoy the quiet side of Tulum beach and venture off to the party if desired. Food and drinks were great, service was great and the facilities were great.

Stayed in Room 1 which was gorgeous. The staff was very friendly and the breakfast was solid. Be aware that the walls are VERY thin and this is NOT a party place.

Service was impeccable! Will be returning to this property for sure!

Dear La Valise Team,

We were very much looking forward to our stay at your beautiful property, and while we truly appreciated the unique design and overall atmosphere, I wanted to share a few disappointments that impacted our experience.

We had booked the suite with the rolling bed, and checked in around 4:00–4:30 PM, hoping to unwind and take a few photos before our 7:30 PM dinner reservation. Unfortunately, several issues took up most of that limited window:

When I reached for the robes, both had noticeable yellow stains. I texted the staff for replacements, and also reported that the A/C remote wasn’t working—important since the doors cannot be opened with the A/C on.

It took nearly an hour to receive the new robes and for someone to look into the A/C issue. While I understand things can take time, the service felt very slow, especially during a time-sensitive part of our stay.

Additionally, while I was getting ready, the staff troubleshooting the A/C appeared to be having a serious conversation about The A/C, which made the situation feel uncomfortable.

Lastly, our booking on ******* mentioned a complimentary bottle of wine in the suite, which we never received—something I had been looking forward to after the delays.

While we truly loved the ambiance and would have enjoyed staying longer, I left feeling disappointed that we weren’t able to take the photos I envisioned, especially given the reputation and rate of the property.

Thank you for taking the time to read

Staff was great :) we were able to walk and ride the bikes that were provided to go to various spots around the hotel!

It was a STUNNING hotel and the rooms are quite beautiful. We had a reservation at Nu Tulum and the food was exceptionally beautiful and delicious, as well as the service. Our first night, we really wanted rest and our room happened to be near the restaurant where a wedding was taking place. This was never mentioned in our booking and it was EXTREMELY loud til midnight. I did eventually call the front desk and they offered for us to move rooms (which I was too tired to do). The next night, they upgraded us to the beachfront side since it became available and we had wanted to book that originally. It was still very loud that night with another wedding, but not quite as loud. Just know that it may not be as quiet and relaxing as you think at night. However, the service is excellent, the people were so beautiful and wonderful. And the beach side was just an incredible view. We loved it. I would stay again, but not if I really needed a quiet night. 🙂 Just be aware. Still a 9.8/10.

This place is PERFECT! Walk out your door and there is the beautiful sea. The staff are fantastic! Eddie, Carlos, Alberto and many more are just so friendly and there to help you decompress. Its not so close to hotel zone so is a little quieter. Endless beach walks await!

Great service with friendly local staff. Very nice beach front view.

The hotel is located in the hotel area of ​​Tulum. There is a restaurant by the sea. You can enjoy breakfast, lunch and dinner while enjoying the sea breeze. The hotel service is very good. The staff can speak fluent English and the communication is super smooth. The service attitude of the front desk and restaurant waiters is very good. Of course, you are required to pay a 15% service charge when consuming in the hotel, which is all included in the bill. The hotel uses WhatsApp to communicate with customers. The hotel staff will respond to any questions as soon as possible, which is quite comfortable. The hotel is relatively small and the facilities are just so-so, but it is recommended to stay and enjoy the holiday home by the sea.

The hotel is very close to Ahu Hotel. It takes 5 minutes by bicycle to see the famous Sculpture Mother Nature in Tulum. There is also a Starbucks next to it.