Kuukum Tulum Hotel in Tulum

I would not recommend this hotel. We booked 2 weeks here and spent 2 nights there and left, none of the doors locked to our room. It is literally on the side of the street so anyone could have walked in, none of the facilities were open and they kept saying they would be open later and they never did & then when we told our holiday rep this and made a complaint the hotel then said it was due to covid. The restaurant and bar shuts at 2pm which makes no sense at all. Our room was filthy you can tell the rooms were knocked up quickly there are so many faults. When we told the receptionist that we didn’t feel safe in the hotel and our doors don’t locked and that we were unsatisfied, they did not care at all and told us we should tell our holiday company. We stayed there 2 nights and left and they didn’t offer any refund what so ever and when our holiday company tried to get in contact they wouldn’t answer. I’ve never wrote a review but this hotel was a massive disappointment.

If I could rate this place below zero I would! The place is surrounded by construction, so if you are looking for some peace and quiet this is not it. The place is also run down, rooms do not look like anything in the pictures, you will get a broken mattress, no hot water and non-functioning Wi-Fi connection. You are also in the middle of nowhere, so be prepared to guide your taxi drivers how to get here, since they don’t even know how to get here. If you’re planning to rent a bike or any other means of transportation besides a car, make sure to have a flashlight, because there’s no street lights and it is pitch black dark at night. The floors are dirty, and the breakfast is overpriced for the quality of the food that they provide. They are also not willing to accommodate you for any inconvenience. Tulum is amazing but this hotel is a nightmare! In comparison to this place, Motel six is a five star hotel! Whoever rated this place five stars must’ve been homeless. I hope this review will help someone to avoid this horrific experience in the future.