Encantada Tulum in Tulum

Another wonderful February visit to Encantada, one of my favorite places in the world. The staff are amazing and the beach beautiful. Love what the local businesses are doing with building up the ‘Sotu’ neighborhood…hopefully these efforts will continue and make progress with sidewalks, etc. The concierge staff at the hotel are wonderful, Alejandra made our visit incredibly special (anniversary trip). This was our 7th or 8th time staying at either Encantada or Nest. Highly recommended!

Our stay at the Encantada Tulum Hotel was extraordinary. The place is magical and very high end, while not at all stuffy. The staff is warm, friendly and competent. We went with our two daughters' families, in all a group of 8, and occupied 3 rooms. My husband's and my beach front room was the best, especially for the view, but all were first class. We will definitely return when we can. Having been multiple times to Cancun as well as Tulum, sometimes staying at all-inclusive places but also small luxury hotels, on both work and high school trips, Encantada Tulum blew them all away. One particular experience says it all... we were all down at the beach enjoying the morning. Mimi, one of the helpful members of the reception staff, came up to us breathlessly to tell us that the cleaning staff could not clean our room since we had inadvertently left the safe with all our credit cards and passports and cash wide open. Where else in the world would that have happened?

Our stay at the Encantada Tulum Hotel was extraordinary. The place is magical and very high end, while not at all stuffy. The staff is warm, friendly and competent. We went with our two daughters' families, in all a group of 8, and occupied 3 rooms. My husband's and my beach front room was the best, especially for the view, but all were first class. We will definitely return when we can. Having been multiple times to Cancun as well as Tulum, sometimes staying at all-inclusive places but also small luxury hotels, on both work and high school trips, Encantada Tulum blew them all away. One particular experience says it all... we were all down at the beach enjoying the morning. Mimi, one of the helpful members of the reception staff, came up to us breathlessly to tell us that the cleaning staff could not clean our room since we had inadvertently left the safe with all our credit cards and passports and cash wide open. Where else in the world would that have happened?

We have stayed at other Namrom properties (Xela and Nest in Tulum, and La Valise in San Miguel de Allende) and all feature caring and attentive staff, great locations and well appointed rooms. We had planned to stay again at Xela, next door to Encantada, but it was booked for a wedding. At Encantada, we picked a second story room facing the beach (Cielo) - which we loved - spacious, well appointed, with a view of sunrise over the Caribbean each morning from our bed and chairs and a hammock for lounging with a beach view - probably a better room than we had at Xela last year. One of the smart aspects of the hotel group is that you can take advantage of the group's amenities - the spa, Nu - their excellent restaurant across the street, and even the swimming pool at Radhu, also across the street on the jungle side, no matter which hotel you are staying at. The entire Encantada staff - the concierges, waiters, bartenders, etc. - are unfailingly helpful and friendly. The food is very good, although we didn't eat dinner there (there is a new restaurant space at Encantada that was just getting up and running). We are very familiar with Tulum and have a long list of restaurants that we visit each year (Nu is one of them). The hotel is located in the southern (quieter and much more sane) section of the Zona Hotelera. Highly recommended.

We stayed for a week and had a marvellous time. Encantada is small, eco friendly and luxurious. The beach is beautiful and the staff are kind and make one feel very at home. They will arrange outings if one wants but we enjoyed lying on the beach beds, reading and sipping margaritas! The upper ocean view room is wonderful. It gets windy but the view is spectacular.

Super helpful and friendly staff, location with idyllic and peaceful with good access to the rest of Tulum. Very comfortable and well worth it

Encantada is located in south Tulum, away from the busy center, but still close enough to walk and enjoy everything. The rooms were spacious, comfortable and beautifully designed. We loved everything about our stay: the beachfront location, the delicious food and best of all-warm & friendly staff that really went out of their way to make sure we had everything we needed and wanted. A bonus: the complimentary bikes that made it so easy to explore the area. We highly recommend this property and look forward to returning!

We stayed for a week and had a marvellous time. Encantada is small, eco friendly and luxurious. The beach is beautiful and the staff are kind and make one feel very at home. They will arrange outings if one wants but we enjoyed lying on the beach beds, reading and sipping margaritas! The upper ocean view room is wonderful. It gets windy but the view is spectacular.

Super helpful and friendly staff, location with idyllic and peaceful with good access to the rest of Tulum. Very comfortable and well worth it

Do yourself a favor and book your Tulum stay here. Had an amazing relaxing week in this beautiful paradise. The team at Encantada made everything seemless and helped us take care of any request; spa appointments and reservations for dinner, etc. Beautiful boutique hotel in pristine Beach environment. Highly recommend! Thank you, Andrea, Bibiana and Alejandra for your kindness and care.