Intima Resort Tulum - Clothing Optional - Adults Only in Tulum

It seems that the experiences here toggle between extremes. My partner and I were among the unlucky to have a poor experience. I reserved a junior swim up suite. The room had been tidied but not cleaned. The toilet, floors, and sinks in our room had been unattended to after heavy use (I won't go into graphic detail, but it was GROSS). The water exploded out of the tap from built up air pressure from lack of use or the water source previously being shut off. The faucets were heavily corroded and the windows and window screens were very dirty and the furniture was dusty.

Not only did this not feel like a luxury experience, it felt more like staying in an abandoned property in apocalyptic times. The swim up bar was a mess of dirty dishes, empty beverage containers and trash from a previous event or shift that had not been cleaned up.

We stayed one night and did not see another soul outside of the security guard that let us into the building after hours. Sure, that was amazing for our privacy, but there was no one to ask for assistance when we needed it and seemingly no one there to take care of the property. Office hours are 9a-6p.

The pool looked clean and it is beautifully landscaped. The hot tub was off and we couldn't find a switch for it, so it was just a dark, lukewarm tub. The room was large and had air conditioning but after seeing how unsanitary it was, anything else that possibly could have been good was overshadowed by the bad.

The nice woman at checkout gave me a small discount for the bad experience but I still paid luxury prices for sub-standard accommodations. I've traveled all over Mexico (and other developing and third world countries) and have an informed understanding of cultural differences and availability of resources. I'm no diva, this resort just substantially missed the mark with us.