Luxury Hotel Riva in Budva

My stay at Hotel Riva in Budva was an absolute disappointment from start to finish. They falsely advertise parking and breakfast as included, but when we arrived, we were told both would cost extra. When we tried to check out early and requested a refund, they refused and were extremely unprofessional about it.

The staff had zero sense of hospitality, acting as if guests are a burden rather than customers. To make things worse, the food was awful — low quality, bland, and not fresh at all.

This place is a complete scam, and I strongly advise anyone considering it to stay far away. There are plenty of better hotels in Budva that actually deliver what they promise and treat guests with respect.

Poor but the room was ok and close to everything
Initially hard to find and on arrival unimpressed with the front desk receptionist…the apartment advertised private beach use…as there was no sea views or private beach an unhelpful and rude front desk saying she had a headache and she couldnt deal with my queries…and after a barrage of phone calls from someone (the owner I assume) I gave up as we just went around in circles achieving nothing..
The room was ok and was modern and spacious but sat over a fish shop which stank and was unable to sit on the balcony
The breakfast was ok and sheet was given to us on arrival of what we could order from the Riva bar next door, the options were ok bt as we were on holiday you’d expect to have what we wanted like fresh juices and extra coffees, but no this was quite strictly although the staff were friendly in the bar…you got to the Riva bar through the unmaintained and scruffy exterior a public carpark.
On leaving the receptionist said leave good reviews for her(suzie) I’m afraid when we arrived she was rude and not interested in our questions and said speak no English until she asked in English for a good review.
I have travelled the world and stayed in many apartment/hotels through this platform and this by far the worst. I should of not bothered as the reviews should have caused alarm bells… but the room was ok and was central to where we wanted to be, the old town was the highlight of the trip.
First impressions count in this business, and to ask for a good review says it all.

Stay away from this place!
Does not look like the pictures. This place is very hidden, with no signs. Parking is 350 meters away and costs €40 per day, not €15. Staff is very rude and quite aggressive. Check out time is 10 not 11. They will not inform you of this, but will force you out of your room at 10 and talk to you in their native language in a very aggressive tone. Also it’s not cleaned very well. But it is close to the harbour. Would not recommend staying here.