Hotel Santa Justa Lisboa in Lisbon

We were at this place in the middle of july 2025 where we had the worst experience. We woke up 2 days later with bites over all of our bodies. When we started to check the bed we found a lot of bed bugs on the sheet and the madrass. We contacted the owner as soon as we noted it and they wanted to clean the room which is not enough when you have bed bugs. Just to inform, we had no issues with this before at home, it was our first destination AND we had new bags so it is not possible that we brought those with us. We didn’t feel that the owner took this serious and after leaving a review at booking they Said they offered us to stay and we accepted, which is not true. We left immediately after we washed our clothes and had to pay extra for one hotel night at another place. We got a half refund, which is not acceptable after this. They also answered us that they didn’t find any bed bugs after looking but we had a lot of blod dots at the sheets and we also took photos of the bugs. The real issue here is that they say that they don’t have this issue. Don’t book this place, it’s not worth it.