Beverly Hills Heights in Los Cristianos

We had an overall brilliant stay at Ona Beverly Hills and would definitely return! What we loved: * The staff are incredibly friendly and go above and beyond to help – they really made the stay special. * Rooms are cleaned every 2 days with fresh sheets and towels, which we really appreciated. * The breakfast is absolutely worth it – such good quality and a great start to the day. * The pool is fantastic – always warm and perfect for cooling down and relaxing. What could be improved (not really the hotel’s fault): * Noise from other guests was quite frustrating at times. * On the first night, people were gathering right outside our room near the steps. * Another evening, a family let their kids run around screaming past 10pm. * Guests in the room above were very noisy, especially walking around late at night and early morning – even wearing heels, which made it worse. * One night there was a large group outside our room blasting music, shouting, and cheering past 10pm. We did report the noise to reception, and to be fair, the staff handled it quickly and professionally, which we really appreciated. However, the group came back a second time. At first, we weren’t sure what they were doing—it seemed like a college group heading out for the night. But when they returned the second time, it felt like something completely different. It almost seemed like some sort of ritual or organised activity, going on from around 9:30pm to 10:45pm. Although I don’t feel that disabled guests should be expected to go all the way up to the top floors, we were placed just one floor below. If I’m going to be made to go that high anyway, I would have preferred being on the top floor so we wouldn’t have had to deal with the noise and disruption from other guests. I also believe that disabled guests should be prioritised for ground floor rooms where possible. I was wearing my Hidden Disabilities (Daisy) lanyard to indicate that I have a disability, but situations like this make me feel like I’m wearing it for no reason, as it doesn’t seem to be taken into consideration. Overall: * A fantastic stay with amazing staff and great facilities. * We would definitely come back, but next time we’d request a top-floor room in a quieter area.

A well organised and well run establishment. I see people complaining that their apartments were only serviced once in a week and it makes me wonder how often they change their bedding and towels. The staff were really hard working and cheerful. Special shout-out for them at breakfast time when it was really busy.

Another return visit
Great as always
Easy check in not a fantastic room but huge 1 bed large living room just street view only here for 3 nights so no drama
Victor the pool guy is fantastic no stupid o clock rush for beds

Great set up, good how you are allowed to bring your own food and drink to the pool area.

Lovely apartment beside the pool, did bed & breakfast, great selection of food, courtesy bus up & down to beach, our second time staying there

Basic rooms, slightly dated but very spacious. The facilities at this hotel really made it. We had access to 3 pools, activities for adults and kids daily. We could always find a lounger. They also provide an hourly bus down to the beach as the hotel is in a hilly area. Definitely would go again and recommend to friends. Special mention to Victor the life guard at pool 3!

Ideal. Room had bit wear and tear but did not effect stay. Clean. Apartment was large. All amenities worked. Pool was nice. Lunch menu was good and reasonable priced. Was a struggle to get back up hill but only 20 mins walk to beach front.