Beverly Hills Suites - Excel Hotels & Resorts in Los Cristianos

Very disappointing stay.

The room is poorly designed with no accessible charging ports in the main room. Charging a phone requires unplugging lamps, pushing cables behind the headboard by moving the mattress, or going to the kitchen. Completely impractical.

Wi-Fi is terrible—slow and unreliable.

There’s a safe in the room, but using it costs an extra €10. Charging extra for something already provided feels ridiculous. What’s next, paying for tap water?

Check-in is 4 PM and checkout 12 PM. Even though the room was ready at 2 PM, I was asked to pay €30 to access it early.

Front desk staff were misleading and unhelpful. We were told we wouldn’t need elevators, yet had to carry luggage up three flights of stairs. When we called about charging ports, staff said we were the “first to complain,” but then couldn’t find any themselves.

Would not stay here again.

So yeah, we spent 14 nights here and honestly, wouldn’t really recommend it.
We booked a sea-view room ages ago, but when we got there the receptionist just handed us some random one. We had to complain to finally get the proper one. The manager was super rude and kinda childish. I even had to call the cops ‘cause she kept saying that was the right room. And guess what? As soon as they realised I was right, suddenly the “sold out” room from the ads was magically free.

And honestly, this place is just chaos. People smoke wherever, make noise all night, take loads of food from breakfast… If you’re local, nope, not allowed. But if you’re Italian or English, no worries — it’s always someone else’s problem