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187 USD
H10 Conquistador Hotel in Playa de las Americas
🌍 Spain, Playa de las Americas, Avenida Rafael Puig 36
● Center: 810 m
🌞 Beach - 2 min
➊ 1 line
☎ Phone: +34 922 75 30 00Show
✅ Multiple guests praised the hotel's food quality and variety, highlighting the buffet and a la carte options, with chefs ready to cook fresh dishes on request. ✅ The hotel’s pools, including an adults-only section and a heated indoor spa pool, received positive mentions for cleanliness and accessibility, including wheelchair access to pool edges. ✅ Staff friendliness and helpfulness were frequently noted, especially restaurant and bar personnel such as Natalie, Rafael, and Miguel. ✅ Entertainment programs, both for adults and children, were described as professional and engaging, with special praise for the Valentine’s night show and kids' activities. ✅ The hotel is well equipped for families, offering a mini club, playground, and child-friendly facilities such as high chairs in restaurants and children’s beds on request. ❌ Several guests reported rude or aggressive behavior from security staff, particularly when enforcing guest-only access policies at the entrance. ❌ Complaints about extra charges were common, including a €15 cash deposit for pool towels, €1 for towel exchanges, and fees for safe usage and pool access despite all-inclusive bookings. ❌ Some rooms, especially Privilege rooms, were described as small and oddly shaped, with dated furnishings and occasional odors in bathrooms. ❌ Guests experienced long waits at reception and empty or poorly manned Privilege desks, along with difficulty booking a la carte restaurants due to full capacity. ❌ Construction noise during stays and maintenance issues like a broken back gate were noted, impacting guest comfort and convenience.
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Rooms and prices
2 guests
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Double room with sea view
Air conditioning and private bathroom
Beds:
187 USD
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Double room
Wireless internet, air conditioning and shower
Beds:
260 USD
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Superior Double room
Private bathroom
Beds:
307 USD
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Privilege Double room
Air conditioning and private bathroom
Beds:
350 USD
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Double Junior Suite
Private bathroom
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Double Suite
Private bathroom
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Description
H10 Conquistador Hotel is a large 4-star property built in 1984 and renovated in 2009, located in Playa de las Americas with 485 rooms across eight floors. The hotel offers a variety of room types including Double rooms, Junior Suites, and Privilege rooms, some with sea views. Facilities include three swimming pools (one indoor heated in the spa area), two restaurants (one a la carte), four bars, and a spa with Thalasso treatments. Families will find dedicated kids' amenities such as a mini club for ages 4-12, a children's playground, and special seating in the restaurant. The hotel is wheelchair accessible with appropriate facilities. Free Wi-Fi is available in the lobby, while internet café access is paid. Guests can enjoy entertainment programs, a fitness center, and sports options including tennis and table tennis. The hotel’s beach is a public rocky and pebble beach just 50 meters away with paid sun loungers and umbrellas. While the hotel receives mostly positive feedback for its food, friendly staff, and cleanliness, some guests noted issues with room size, extra charges for towels and pool access, and occasional rude security staff.
Location
Located at Avenida Rafael Puig, 36 in Playa de las Americas, the H10 Conquistador Hotel sits approximately 15 km from Tenerife South Airport (TFS, Reina Sofia). The hotel is just 160 meters from Playa del Búnker beach, a public rocky and pebble beach on the first coastline where sun loungers and umbrellas are available for a fee. The hotel’s back gate opens onto a seaside promenade with shops and seating areas, providing direct access to the oceanfront. The central area of Playa de las Americas, known for its nightlife and shopping, is within easy walking distance, offering guests convenient access to local attractions and amenities.
Tips
- Book a table for the a la carte restaurants early via the hotel app or reception, as spaces fill up quickly.
- Bring cash for pool towel deposits and be prepared for extra charges on some services even with all-inclusive plans.
- If mobility is a concern, request a room near the lifts in advance to avoid inconvenience.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Option: Buffet Opening hours: [Mon - Sun] 07:30-10:30 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress, DinersClub
- Check in time: 14:00. Check out time: 12:00.
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Services and facilities
General
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Reception desk
Rooms
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Alarm clock
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
Services and amenities
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
Meals
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Vending machine
- Microwave oven
- Poolside bar
Internet
- Free Wi-Fi
Transfer
- Car rental
Languages Spoken
- Spanish
- German
- Russian
- English
- Italian
- French
- Multi-language staff
Tourist services
- Tour assistance
Recreation
- Bike rental
- Billiards
- Sun Deck
- Ping-Pong
Pool and beach
- Swimming pool
- Indoor Pool
- Outdoor pool
- Water sport facilities
- Pool facilities
- Heated swimming pool
- Next to the beach
Business
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Table Tennis
- Golf course
- Tennis court
- Fitness facilities
- Gym
Beauty and wellness
- Solarium
- Massage
- Beauty services
- Sauna
- Spa
- First Aid Kit
Kids
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids club
Pets
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 160 m. It takes 2 minutes To the beach!
The distance to the sea is 160 meters
Video: H10 Conquistador Hotel Tour | Top Beachfront Stay in Playa de las Américas, Tenerife
Map
Reviews
06.03.2026
Unfortunately never actually got to stay here. Currently in Tenerife and looking for an additional weeks hotel stay for next week and had been recommended to stay here. As we were in the area decided to call in to the hotel. Unfortunately the security guard would not let us in as he said we were not guests, we tried to explain we want to enquire about staying next week but he still told us quite rudely that’s not possible. We appreciate hotels must have security but really this guys attitude was appalling and if it reflects the hotel as a whole am glad we have found somewhere else.
03.03.2026
We were having a lovely break at this hotel but it was completely ruined by a very rude security guard speaking to us like we were trash. We arranged to meet friends in the reception to go out for the evening. My friends arrived and we stood quietly chatting by the door whilst waiting for my partner to come down from our room, when this large security guard came over waving his arms and pointing saying to my friends get out you are not guests get out. It was wxtremely humiliating, he treated us like drunken troublemakers . I explained we were waiting just a few minutes for my partner to change his shoes but despite being a guest he still ordered us all out. I understand there may be a policy that only guests are allowed in but this was just inside the door and did not need to be dealt with in this aggressive manner.
01.03.2026
My husband and I spent 11 days in the Conquistador and enjoyed every minute. This is a hotel for all ages, we are mid 70s and I have slight disability problems but the hotel is equipped with wheelchair facilities throughout. There are pools suitable for all ages which we always found warm, we even used one of the kids pools at times. The adult section is really nice, we enjoyed it very much, and again, wheelchair accessible right to the edge of the pool, I was really impressed with that. The situation of the hotel was perfect for me front and back. The back gate opens onto the promenade which is so beautiful with the sea and surfers on the other side . Lots of seating right along the promenade, and lots of beautiful shops for the shoppers. We were booked just half board and found the food and restaurant much more than adequate. I’m not a foodie but I’m very particular, probably didn’t even try 90% of the food available, but my husband did, and always found something to please him. The choice was amazing, and the chefs were there to cook fresh whatever you requested……. Sometimes a queue but hot fresh food is worth waiting for. Don’t worry too much about the sun bed situation, there’s always lots available and I never saw anyone having towels taken off beds (even though they should have been). The adult section is quite different…… you can’t put towels down before 8am and you are supposed to stay until 9am before going to breakfast….. it worked for us. We don’t usually do Entertainment but it was amazing most nights. Valentines night was unbelievable, just so professional . Also the kids entertainment during the day (when the kids were there) I think it was a mid term break for about five days and the team were full on. Even the kids club at night when there was only a few wee kids there the team still entertained them . Finally I have a big thank you to my “crepe “ ladies ……always under pressure but always in full control, and to Rafael who flipped my eggs every morning with the biggest smile. I’m only home and I want to go back 😎. Enjoy x
28.02.2026
The hotel was amazing from the food, room, location and atmosphere. I would always question if going all inclusive if the wine they offer you is on the all inclusive plan. As I was charged for a bottle of wine and not advised at the time it was extra. I disputed this charge with the duty manager and his response was well my staff are highly trained and would mention this before serving to me which I took as the him saying I am lying which is not good response. The managers need to invest on how to speak to customers as we are paying a lot for this service and do not like being told we are lying.
27.02.2026
4 day stay in a Privilege room for £350 a NIGHT!! In short. Small room and a funny shape. Anyone much larger than me or dodgy on their feet would have trouble using the loo. Awful reception service, always at least a 10 minute wait every time. Privilege desk never manned. À la carte restaurants awful . I booked 3, tried the Italian and cancelled the other two. I have never had a worse meal in any restaurant. À la carte restaurant for breakfast also a waste of time. That left the buffet. The cooks do their best with a lot of cheap poor quality ingredients. Ever had a prawn cocktail with one prawn in it.? Coffee awful at breakfast if you can find a machine that works. Waiting staff try hard and are very pleasant. Lunch at the pool bar wasn’t worth the effort. Drinks at the Piano Bar were ok and you got the privilege selection there that was was the only place however. Beach bar you didn’t. The privilege sun deck was ok however it reminded me of a cruise deck. Line of sun beds next to each other. I like space don’t like to be close to other guests. A large area is in the shade till midday which adds to the cramped conditions. Only benefit being privilege are the mattresses. Self service bar is nice but for the amount payed some service would be nice. Entertainment was amateur like, very corny and repetitive. I could go on but there is no point. The venue was also unsuitable. Lines of temporary fold up uncomfortable chairs. Columns and walls obstructing the view. Do not waste your hard on money on this hotel. If you do don’t go Privilege Most of the serving staff tried their best. There were a few however that were in the wrong job and one individual in the coffee shop named Adriana absolutely horrible as was the disgusting coffee. It was my second attempt at a H10 Hotel that was in Lanzarote about 5 years ago. I wasn’t happy then but it seems much better after this joke. I wasn’t happy then but it wa
09.02.2026
What a lovely Hotel clean the food is great in all the restaurants the dinners show is a must the Japanese restaurant was the best of them all. The spa is always my first stop for a massage to start my holiday the staff are all so friendly and helpful it’s not the cheapest but you get what you pay for in life
05.02.2026
Wouldn’t stay here again. Said it had had a refurb but the room was still dated and had a foul smell in the bathroom as soon as we arrived. The second day we arrived we sat on our beds for a while then our newborn was fussing so we popped out for a little walk outside the hotel to get our baby to sleep came back and all our stuff had been taken, towels which you already have to pay 15 euro each for as a deposit and if you want to change them it’s another euro each time. Most normal hotels towels are free and you can change without any added cost. My bag had also been taken with all our babies bottles formula etc in them. We were then told when trying to find where our stuff had been taken to that we are unable to reserve beds however, we were not reserving them as we had sat there for a little while until we had to tend to our baby. The food in the buffet is average edible but not the best and not a lot of selection. The staff were pleasant and friendly which dos make for a better stay, and it is right on the beach and nightlife for the evening but all in all I wouldn’t stay here again unfortunately.
03.02.2026
Just spent a brilliant all inclusive week at the hotel, all the staff were friendly, kind, courteous, happy and professional throughout my stay, they couldn't do enough for you, the hotel it's self was excellent, from the pool areas with plenty of sunbeds (not a problem getting one, maybe different in summer) to the bars where there was plenty of staff never had to wait long to be served, there's also a waiter service in the main piano bar, the spirits were all branded as well, meal times were excellent, and always plenty of food with a good variety, rooms cleaned every day, i couldn't ask for more, the only drawback i could think of is the 4 main lifts, my friends wife struggles with stairs, so if she wanted to go down to the restaurant/pool area from the main reception area and pressed -1 she said sometimes it would go up to other floors 1st to pick people up, but as i was on the 1st floor this didn't affect me as i barely used the lifts, over all though would definitely stay her again.
02.02.2026
Absolutely shocking experience. Requested to upgrade but specifically stated needed to be near a lift due to mobility, couldn't get any further away. Advised could only change on day 3 which was a room near the lift. The receptionists were rude and dismissive, and were unhelpful. The construction noise from inside the hotel, which was constant from Sunday 25th -Thursday 29th 2026, included excessive drilling, hammering, and banging, which was unacceptable over the pool area. You need to do building work close the hotel, and should we have been advised we would have changed hotels prior to travel. This should have been an errata which it wasn't. All this hotel wants is money, the hotel rooms are unsuitable, and need refurbishing, and not as described. I will not recommed this hotel based on these factors alone, and will never stay here again. Shocking and ruined our family holiday which was for a peaceful celebration.
01.02.2026
Staff very very good in restaurants reception and bars too many names to mention but Anna , Abbey , Esti Natalia Franchsca. All 10 out of 10 men staff also.
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Frequently asked questions about H10 Conquistador Hotel
What types of rooms does H10 Conquistador offer?
The hotel offers Double room, Double room with sea view, Superior Double room, Privilege Double room, Double Junior Suite, and Double Suite.
Are children accommodated at the hotel?
Yes, there are facilities for children including a mini club for ages 4-12, a children's playground, kids' entertainment programs, and child-specific amenities like high chairs and cots on request.
Is the hotel accessible for guests with disabilities?
Yes, the hotel is equipped with facilities for disabled guests, including wheelchair accessibility throughout the property and pool areas.
What are the policies regarding towels and pool access?
Pool towels require a €15 cash deposit with a €1 charge to exchange them. Use of the indoor pool is a paid service despite all-inclusive bookings.
How far is the hotel from the nearest airport and beach?
The hotel is 15 km from Tenerife South Airport (TFS) and approximately 50 meters from a public rocky and pebble beach on the first coastline, with Playa del Búnker about 160 meters away.
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