Alexandre Hotel Troya in Playa de las Americas
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Description
The hotel is situated in the centre of the resort, first line from the sea. Near the hotel a beautiful street with many shops, bars, restaurants and discos. Quiet hotel in centre for families with children and youth.
Built: 1973
Restored: 2013
Location: 16 km from Tenerife South airport, 100 m from the centre of the resort, first line to the beach via the promenade.
Included in the group of hotels ALEXANDRE HOTELS.
Consists of one 7-storey building.
The hotel has 318 rooms.
Beach: public (Playa de Troya) sand (black volcanic sand), 50 m from the hotel (1st coastal line). On the beach umbrellas, sun beds: free. At the pool umbrellas, sun beds: free of charge. Pool towels: free (Deposit, each change towels for a fee). The length of the beach 400 m.
Accepted credit cards: American Express, Visa, MasterCard, Diners Club.
Pets are not allowed.
On the hotel territory: the gift shop, free wifi, Barber (extra charge), currency exchange, terrace (for sunbathing), Internet cafes charge, outdoor pools: 1, beauty salon (fee), Park, restaurants: 1, bars: 1 (poolside), Parking: free, business centre, restaurants a la carte: 1 (international cuisine), Laundry
Attractions: mini Golf paid, water sports with charge, sauna chargeable, discotheque free, paid gym, squash for a fee, massage fee, charge table tennis, Billiards for a fee, free animation, charge tennis court (hard surface)
For children: cot: Yes, highchairs in restaurant: Yes, children's pools: 1, Playground, children's disco
The distance to the nearest airport is 16 km.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Continental, Gluten-free, Vegetarian Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa, DinersClub
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- Outdoor furniture
- Reception desk
- Non-smoking rooms
- Room service
- Family room
- Smoke Detector
- TV
- Hairdryer
- Shower
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Buffet breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Vending machine
- Packed Lunches
- Free Wi-Fi
- Car rental
- Spanish
- German
- English
- Italian
- French
- Multi-language staff
- Portuguese
- Tour assistance
- Library
- Bike rental
- Billiards
- Mini golf
- Hiking
- Fishing
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach facilities
- Pool facilities
- Beach/pool towels
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Windsurfing
- Diving
- Snorkelling
- Fitness facilities
- Golf course (within 3 km)
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 90 m. It takes 1 minute To the beach!
The distance to the sea is 130 meters
Street view
Video: All Inclusive Menu - Alexandre Hotel Troya Part2 (TENERIFE)
Map
Reviews
I'll get the good out the way quickly. The pool areas are amazing - especially the Solar Terrace which is a quiet oasis away from the loudness of the main pool. The Solar Terrace has an absolutely beautiful infinity pool and amazing area for of Banana Trees for the sun loungers. One of the best pool areas I've encountered.
Now for the bad. Food is terrible. I went half board and I didn't even bother with breakfast after a couple days - it was rank. Dinner was not TOO bad as they do pasta fresh in front of you but the rest was horrid.
You have to pay for things you really shouldn't be paying for. There is a DAILY charge to use the safe in your room! Crazy I've never had that before. Having your possessions secure in a safe should be a basic necessity of a hotel room. It wasn't expensive but on principle I didn't pay which meant I kept a "DND" tag on my door as didn't feel comfortable with cleaners coming in with my money and valuables laying around.
They use a Third Party rental company for irons and ironing boards so you gotta fork out more cash if you want to go out in nicely ironed clothes. I've gone to two star hotels that will let you have an iron for €10 deposit which you'll claim back afterwards. Here you're paying €20 each time!
They also slapped a fee for the drinks I had at dinner. They never tell you this just charge you at the end! A drink should be provided at dinner if you're half board!
These endless feed soured the trip for me.
The attention en every area is excellent. Thank.
To much noise from Veronicas bar area which is next to the hotel, food was okay, we got very small room, but we upgraded to bigger and paid extra about 42€ extra per night, we are not going to stay there again, we have been 8 times to tenerife and should have known better to stay this close to Veronica's
Hotel is right on the beach, easy walking to all the resorts in this area! Bus stop less than 10 mins away on foot.
Only feedback is that we’d like to pay as you go on drinks not right at the end.
Rooms were clean and cleaned each day
Communal area reception /bar were clean and tidy.
Adult only pool area was really nice and bar snacks availability was good.
Cons:
Breakfast was not great, food wasn't great quality especially the fruit as most was tinned fruit and fresh fruit was not good so much so i bought my own fruit for breakfast , poor selection of cereals , and ongoing issues with lack of plates bowls etc.
Staff slow to replace food. Omlettes were excellent but wait time was long.
Towels in the rooms were old and worn.
Upon arrival on Wednesday evening, I encountered two minor issues: the safe in my room (264) would not open, and the balcony door would not close properly. I promptly contacted the reception, and a maintenance team was dispatched to address the problems immediately.
While the view from my balcony overlooked workers engaged in hotel maintenance, this did not pose any inconvenience.
The only area where improvement could be made is the dining room. It was consistently crowded, and occasionally the food was served cold or the serving dishes were empty.
On my last day, I inadvertently locked myself in the restroom and was unable to open the door. After knocking on the door and calling for help, a staff member promptly arrived and assisted me in opening the door by firmly pushing down on the handle. Although I felt somewhat embarrassed, the hotel staff handled the situation efficiently and professionally.
Overall, I had a positive experience at the hotel and commend the staff for their prompt and effective response to any issues that arose.
Best regards,
Linda
Cafe and Restaurants near hotel
Frequently asked questions about Alexandre Hotel Troya
How much does it cost to stay at Alexandre Hotel Troya?
The cost of staying in Alexandre Hotel Troya depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 317 USD. Enter your dates to see the exact offer prices.
Is it far from Alexandre Hotel Troya to the nearest beach?
It takes 1 minutes to reach to the nearest beach.
Is there anything special for children in Alexandre Hotel Troya?
Alexandre Hotel Troya offers Children's playground, Kids' club and Mini golf specially for kids
What are the check-in and check-out times at Alexandre Hotel Troya?
Check-in at Alexandre Hotel Troya is possible from 14:00, check-out is until 12:00.
Does Alexandre Hotel Troya have a pool?
Yes, Alexandre Hotel Troya has a swimming pool for guests.
Are pets allowed at Alexandre Hotel Troya?
No, pets are not allowed at Alexandre Hotel Troya.
Does Alexandre Hotel Troya serve breakfast?
Yes, Alexandre Hotel Troya serves breakfast for guests. Breakfast options include Continental, Gluten-free, Vegetarian style.
How to get to Alexandre Hotel Troya from the nearest airport?
The nearest airport is Tenerife South Airport, located about 17 mins from hotel by car (17.4 km) away.
What’s the cancellation policy at Alexandre Hotel Troya?
The cancellation policy at Alexandre Hotel Troya depends on your room type and booking terms.
