Apartment hotel THB Guya Playa in Cala Ratjada
Rooms and prices
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Description
Charming hotel with pleasant atmosphere, is situated on the rocky shore, guests can enjoy the sea view even in the pool. It offers cosy apartments and friendly staff.
Built: 1988
Location: in Cala Ratjada, 80 km from the airport of Palma de Mallorca.
Consists of 2-storey building.
The hotel has 138 rooms.
Beach: public sandy 650 m from the hotel (1 coastline), through the promenade. Umbrellas and sunbeds for a fee.
On the hotel territory: 2 pools (1 indoor, 1 outdoor with sea view), bar, restaurant, terrace, Desk, Laundry, elevators, Internet corner (chargeable)
Attractions: beauty salon, SPA, fitness centre, sauna, Hammam, Jacuzzi, table tennis, entertainment free, paid massage, Billiards for a fee
For children: children's bed (on request), outdoor pool, mini-club (age 6-12 years), the restaurant – children's chair, children's Playground
The distance to the nearest airport is 80 km.
Policies and conditions
- Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. - No parking available.
- Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Check in time: 14:00. Check out time: 06:00-12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Ticket assistance
- Garden
- Television in lobby
- Terrace
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Cable TV
- Accessibility features
- Wheelchair access to restaurant
- Laundry
- Concierge services
- Dry-cleaning
- Telephone
- Bar
- Diet menu (on request)
- Restaurant
- Snack bar
- Microwave oven
- Free Wi-Fi
- Car rental
- Spanish
- German
- English
- Italian
- Tour assistance
- Bike rental
- Billiards
- Sun Deck
- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach facilities
- Beach/pool towels
- Conference Hall
- Diving
- Cycling
- Fitness facilities
- Gym
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 440 m. It takes 7 minutes To the beach!
The distance to the sea is 100 meters
Street view
Video: THB Guya Playa**** Relax & Wellness
Map
Reviews
Hotel services were good too, restaurant, cleaning, mini club for kids, etc..
We enjoyed our stay and can definitely recommend to families with kids.
We immediately informed hotel reception and requested a room change and that our clothes be washed and dried at high heat. The receptionist initially refused a room change, offering only a free cocktail. After I insisted, we were finally moved to a new room later that day. However, she denied our request to wash clothes, provide plastic bags for safe handling of possibly infested items, and refused to have the room inspected by hotel staff or pest control.
Upon moving, we personally inspected the new room and found: bed bug faecal stains near the bedside table drawer and dead insects on the kitchen table. We reported this immediately, but the hotel’s response was to send a cleaner to wipe the faecal stains with toilet paper. We were denied another room change, refused pest control or medical assistance, and told we could not use the laundry facilities after 7 PM (even for urgent drying).
The next morning, we spoke with the manager, who dismissed our concerns, claiming that their laundry process kills bed bugs and that the bites were likely from “something else.” He said he would only believe us if we caught a live bed bug, which is an unreasonable expectation for guests without proper tools or training. He again refused our request for help and only allowed us to use the paid self-service laundry, which cost us approximately 50 euros to wash and dry all our clothes in five loads.
Due to the situation, we checked out early on Monday, June 9th. The hotel manager refused any refund and told us to contact Booking.com.
We are currently still dealing with new unlocked fears and with the possibility of the bugs following us home.
I understand that bed bugs happen in hotels, but the lack of reaction from the hotel is a very bad sign.
Update:
Hi hotel,
As you've requested, here are the photos of the bites from your room. You may notice your lovely curtains in the background, as well as your tv and wardrobe. Hope this helps. The first photo I posted was indeed from outside, when we were returning from the pharmacy.
As for the room - after inspecting the second room and finding bug faecal matter (which your cleaner wiped away), I asked for a NEW room, not to be returned to the first one. And yes, my sister did get new bites after spending a night in the second room.
As for the washing of clothes - your receptions gave me 3 coins of 1 euro. One load in washing machine is 4. Load in drier additional 4.
And as for procedure, you said complain to Booking. I did - they passed the complaint to you. What they have then told me is that hotel refused to give any compensation (even for the nights we didn't stay) and that they'll give us pity credits, which I have refused.
Most importantly, no groups of 20 men with their loud music and crazy drinking.
The only thing I wished for was to have music on the pool.
Thank you for the wonderful stay.
We had a fantastic stay at THB Guya Playa! The hotel was lovely, with clean facilities and stunning views. The pool area was a bit small but very well-maintained, and the spa pool was a great spot to relax.
A special thanks to the reception team, especially Toni, who did an excellent job and made our stay even better. Highly recommend this hotel for a relaxing getaway!
Only negative was that the pool was cloudy - not sure why as it was regularly cleaned and maintained.
Cafe and Restaurants near hotel
Frequently asked questions about Apartment hotel THB Guya Playa
How much does it cost to stay at Apartment hotel THB Guya Playa?
The cost of staying in Apartment hotel THB Guya Playa depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 153 USD. Enter your dates to see the exact offer prices.
Is it far from Apartment hotel THB Guya Playa to the nearest beach?
It takes 7 minutes to reach to the nearest beach.
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Hotel prices for: June - July 2026 calendar
The average hotel price this month is 215 USD The best time to book is June 6, with rates starting from 215 USD




















































































