Protur Sa Coma Playa Hotel & Spa in Sa Coma

I'm a regular traveller...Disappointed for the money.

Booked through Thomas Cook, room advertised as double pool view room with terrace..on arrival was given a 2nd floor balcony room 294 away from main area, with main view across to local street/ shops. That said looking at the pool side rooms there are only a few and they are directly behind a hedge by Reception, so expect it to be noisy.- but in reality so mis-sold.

On complaining we were able to remove to a better balcony location, but shouldn't not have had to complain.

AC in rooms only work when temperature below 25C, otherwise for most of the days we had to keep curtains closed to keep the heat out from the sun. AC air flow is very low so takes along while to reduce temperature...not great as temps were 30C

Food was average, could be drastically improved with better food quality, salads. Staff looking after the tables in the outside area were poor, need managing and retraining to meet and greet staff and serve drinks rather than very noisily clear tables. Theatre chef/ food quality average.

Hotel fine, clean and has most of the facilities you need with others available on the hotel resort, but these are not really pushed or advertised - also hotel is a bit further away from the main strip.

Drinks, this is a typical all including hotel, so average beer / cocktails - only some staff are trained to make cocktails, would recommend that only go with B&B or Half Board. That said, good selection mini bar drinks if you are all inclusive.

If you want a more better quality roam further afield not in the immediate area where in adjacent suburbs / towns a good choice of bars cafes and restaurants - good bus routes to all areas including Porta Cristo, Cala Bono and much more.

Hotel average, food okay, drinks would pass, cleaning staff great, outside restaurant staff need managing and improved customer services. Would I come back....NO.

Ultimately it depends what you are looking for. Although we had a good relaxing holiday we did a lot of external bars / restaurants to make up for the short falls.