Hotel Palacio Marqués de Arizón in Sanlucar de Barrameda

This was a great disappointment! Such a beautiful building, so badly used. The rooms are big and have some charm, but everything else leaves lots to be desired. Definitely not a 4-star hotel! I booked for the parking available, the wi-fi, the 4-star. I booked for clients that I was guiding. I arrived with an arm in a sling with clients and there was no-one to help with luggage! There is a cart, but there are steps to go over - understandable, it is an historical building after all, but with no help, it was nearly impossible! The internet and telephone failed in my room. The only helpful staff member, Ana, helped me move to another room. Room is on the bottom floor, big but without any of the charm, sewer smell, small windows, and you can hear the floor above flushing. I stayed behind while clients went on a guided tour. Another room lacked electricity, another had trouble turning on the top shower head... There is no coffee or water or any mention of helping. Rude staff and very unpleasant stay. Overall, the building needs attention and the service is 1-star, except for Ana who did her best and smiled when approached even if she could not help. My advice is to view this hotel as a hostal if you decide to book it. Do not expect the advertised 4-star rating!

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