Málaga Inn in Torremolinos

Early closure of reception without adequate notice
I've stayed here before without any issues. Unfortunately that wasn't the case for my last visit.

The hotel states that the reception closes at midnight - if you're going to be later to contact them for the code to get the keys. This has worked well for me in the past when I've had a late flight .

On this occasion my flight arrived at Malaga about 7.45pm so I knew I would make it to reception with plenty of time. I arrived at the hotel at around 8.30pm. The front door was locked but I was soon greeted by a rude overweight grumpy gentleman ranting on to me that reception was closed. I was in no mood for a confrontation about their reception times so gratefully accepted my room keys and went up to my room .

Later that evening I logged into my emails and discovered an email sent that day at 3pm from the hotel telling me the reception would close at 8pm instead of midnight . My issue with this is, if you're on a flight you're not going to have access to your emails or you might be someone that doesnt have access to the internet whilst travelling. It is unacceptable to change your reception opening times at such short notice. I appreciate someone was there to let me in but it was clear to me the attitude of the staff member was hostile
& rude because he thought I was in the wrong. This adds insult to injury.

Also, the tv didnt work, cold shower & there was smoke coming from another room which was unpleasant for a non smoker. Went down to reception to report but no one there.