Hotel Carlton in Bilbao
✅ Excellent location with immediate access to metro and airport bus services ✅ Spacious rooms with comfortable beds and large bathrooms praised by several guests ✅ Friendly and professional staff including helpful bellhops and concierge ✅ Good breakfast offerings with a variety of options and room service available ✅ Complimentary minibar and tea/coffee making facilities in rooms appreciated ✅ Fitness centre with sauna regarded as a valuable amenity ❌ Some guests reported noise from adjoining rooms and hallways affecting quietness ❌ Maintenance issues such as old-style bathrooms, broken bathroom floors, and outdated hair dryers noted ❌ Service delays and occasional lack of helpfulness mentioned by a few guests ❌ Limited in-room entertainment options, no Netflix or USB charging ports available ❌ Complimentary water supply was minimal and replenished late during stays ❌ Lighting in rooms described as dim with insufficient towels and no biscuits with drinks
Rooms and prices
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Description
Hotel Carlton is a historic 5-star hotel in Bilbao, originally built in 1919 and renovated in 2008. It offers spacious rooms including Standard Double, Superior Double, Junior Suite, and Imperial Suite options, many with large bathrooms and comfortable beds. Guests consistently praise its excellent location in the city center, close to major attractions like the Guggenheim Museum. Amenities include air conditioning, a fitness centre with sauna, free parking, WiFi, and a restaurant serving breakfast and other meals. While the service is generally friendly and professional, some guests noted occasional slow service and minor maintenance issues such as outdated in-room entertainment and noise from adjoining rooms. The hotel allows pets but its policies prohibit them, so confirm before booking. Overall, it provides a blend of classic charm and modern conveniences suitable for travelers wanting central accommodation with elegant rooms and good facilities.
Location
Hotel Carlton stands at Plaza Federico Moyua, 2, right in the heart of Bilbao. It is adjacent to the metro station and airport bus stop, providing convenient access to the city and airport (approximately 5 km away at BIO). The famous Guggenheim Museum is about a 10-minute walk from the hotel. Nearby dining options include Restaurant La Alhóndiga (331 m) with an 8/10 rating and Restaurant Deluxe Bilbao Henao (333 m). For beach lovers, the Solarium-Zona de Pesca Los Cargaderos is about 5.6 km away. The hotel also features a taxi rank next door and is close to shopping areas and the old town, making it a practical base for exploring Bilbao.
Tips
- Request a room on higher floors or away from the main hallways to reduce noise issues.
- Bring your own charging adapters as USB ports are not available in rooms.
- Consider using the taxi rank next to the hotel for convenient local transport, especially if carrying luggage.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: American Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress, DinersClub, JSB
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Television in lobby
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Upper floors accessible by elevator
- Electric car charging
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Coffeemaker
- Bottled water
- Kettle
- Free Wi-Fi
- Internet access
- Car rental
- Spanish
- German
- English
- Italian
- French
- Tour assistance
- Parking
- Parking nearby
- Beach/pool towels
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Steam room
- First Aid Kit
- Family/Kid Friendly
- Pets allowed
Video: Hotel Carlton | Bilbao, Spain | Hotel Review 🛏️
Map
Reviews
Stuff was extremely helpful in e.g. extending our stay (thanks, Roberto!)
Not cheap, but definitely worth it. Great breakfast, too!
I had the pleasure of staying during Asta Naguisa.
The service was excellent and even helped us get a last minute booking at a sister hotel.
The location and the metro station beside the hotel allowed freedom to move around without an issue.
I would highly recommend and look forward to visiting the beautiful city of Bilbao again.
POIs near hotel
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Frequently asked questions about Hotel Carlton
What types of rooms does Hotel Carlton offer?
The hotel offers Standard Double room, Superior Double room, Junior Suite, and Imperial Suite.
Is breakfast included in the room rate at Hotel Carlton?
Breakfast is served as an American Buffet and is not included in the total rate; it must be paid separately at the property.
Are pets allowed at Hotel Carlton?
According to the hotel's policy, pets are not allowed despite the services listing.
How close is Hotel Carlton to the Guggenheim Museum?
The Guggenheim Museum is approximately a 10-minute walk from the hotel.
Does Hotel Carlton provide parking facilities?
Yes, the hotel offers free parking and a garage option for 36 euros per day.
