Hotel Melia Bilbao in Bilbao
✅ Multiple reviews praise the hotel's excellent location close to major attractions and transport with easy access to tram and metro ✅ Guests highlight the spacious, clean, and comfortable rooms with features such as bathrobes, slippers, and double sinks ✅ Breakfast buffet receives frequent commendations for variety and accommodating dietary restrictions including gluten intolerance ✅ Staff are often described as helpful, welcoming, and attentive with positive mentions of concierge and front desk service ✅ Facilities like the heated outdoor pool, sauna, and fitness center add value to the stay ❌ Several guests reported issues with parking, including one serious complaint about damage to a car in the private garage and unsatisfactory handling by hotel management ❌ Some reviews mention that the breakfast area and food quality do not consistently meet 5-star expectations, with complaints about limited hot food options and chaotic buffet layout ❌ Common areas like corridors were noted as insufficiently clean during some stays ❌ Guest experiences with reception staff vary, with reports of unfriendly or dismissive behavior from certain employees ❌ The pool temperature was described as too cold by some guests, and the small covered pool area lacks comfort for longer use
Rooms and prices
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Description
Hotel Melia Bilbao is a 5-star property built in 2003 offering a wide range of room types from standard Melia Double rooms to Presidential and Grand Double Suites. It features modern amenities including air conditioning, soundproof rooms, and family rooms. The hotel has a heated outdoor pool, sauna, fitness center, and a restaurant serving buffet breakfast with options catering to dietary needs such as gluten intolerance. Guests appreciate the clean and spacious rooms with features like bathrobes, slippers, double sinks, and terraces overlooking the park or estuary. Service is generally rated highly, with a 24-hour front desk, concierge, and laundry facilities available. Pets are allowed on request for a fee. Free parking and car hire services are offered, but some guests have noted parking challenges. The hotel underwent recent renovations, modernizing the lobby while keeping comfortable room conditions.
Location
Located at Lehendakari Leizaola, 29, Hotel Melia Bilbao sits near a park and across from a shopping center, approximately 7 minutes walking from the Guggenheim Museum. It is about 10 minutes from the museum area, 15 minutes from the nearby bridge, and 20 minutes from Bilbao city center. The San Mamés Stadium and public transit options including tram and metro stations are within walking distance, facilitating easy access around the city. The nearest airport, Bilbao (BIO), is 5 km away. Nearby dining options include Burger King (74 m), La Gabarra (250 m), and Kebab La Taberna del Sur (279 m). The closest beach, Solarium-Zona de Pesca Los Cargaderos, is 4.8 km from the hotel.
Tips
- If you plan to drive, allow extra time for parking and consider contacting the hotel in advance about their garage security.
- For breakfast, arriving early may help avoid lines and ensure better availability of hot dishes.
- Bring swimwear but be prepared for the pool to be on the cooler side, especially outside summer months.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs Fee: €50.00 (approx. US$59.30) per pet per day
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, DinersClub, MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Terrace
- Fire Extinguisher
- Electric car charging
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- VIP room amenities
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Bathtub
- Shower
- Bathrobe
- Laptop safe
- Slippers
- Toiletries
- Accessibility features
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Free Wi-Fi
- Car rental
- Transfer services
- Spanish
- German
- English
- French
- Multi-language staff
- Tour assistance
- Parking
- Swimming pool
- Indoor Pool
- Outdoor pool
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Doctor
- Massage
- Sauna
- First Aid Kit
- Babysitting and childcare
- Family/Kid Friendly
- Pets allowed
The nearest beach is located on the distance of 4830 m. It takes 72 minutes To the beach!
Video: Hotel Meliá Bilbao, Bilbao
Map
Reviews
Breakfast was excellent, with plenty of choice, and the team were particularly good at accommodating dietary requirements, including gluten intolerance. Overall, a very pleasant and stress-free stay—highly recommended.
Upon departure, I discovered damage to my car, which had been parked in the hotel’s private garage throughout my stay. I reported this immediately. A staff member came to inspect the damage, documented everything, and explicitly confirmed that the person responsible could be identified using the on-site camera footage, especially since a camera was located directly in that area.
Afterwards, the hotel provided only a brief and unsatisfactory response, claiming that nothing was visible on the video recordings. This is highly questionable. Either the camera was not operational, or the hotel chose not to disclose the information. Both scenarios are unacceptable. After further inquiries, I received a short reply from the hotel’s own insurance stating that nothing more could be done — and that was the end of the matter from the hotel’s side.
For a 5-star hotel of this reputation, this handling is frankly outrageous. This is even more disappointing given that I am a Platinum Member, and I expected a far more professional and customer-focused response.
Another major disappointment was the Level Lounge. Due to a private event, the actual lounge was closed. This was not communicated in advance. Instead, the lounge was relocated to an unsuitable conference room, which did not come close to the standard or atmosphere one expects from an exclusive lounge experience.
Overall, a very disappointing stay. Considering the high price point and the hotel’s claimed standards, this property is not recommended, particularly in terms of service quality, transparency, and problem resolution.
Staff were very helpful and supportive.
parking should be free for such 5 stars hotel as you will never find a spot outside and all parking areas are expensive.
The rooms are spacious and clean, the bed comfortable.
The staff is friendly and helpful.
The swimming pool is heated but do not expect it to be super hot, it was chill mid November.
The breakfast is worth the 25€, food is very qualitative with a lot of choice for all tastes (salty, sweet, pastries…).
Overall very good quality for money.
The only thing which could be improved is cleanliness of common parts like corridors which were dirty the 3 days we stayed.
Be friendlier - older gentleman- my husband asked for smaller change for tips and was told there was none where I had asked a few minutes before and got it as he was counting a wad of
Cash. Guess he didn’t want to go the extra service as his cash was counted?
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Hotel Melia Bilbao
What types of rooms are available at Hotel Melia Bilbao?
The hotel offers a variety of room types including Melia Double room, Melia Double room with park view, Melia Double room with Estuary View, Supreme Double room, Supreme Terrace Double room, Supreme Mirador Double room, Family room, Family Quadruple room, Family Double room, Premium room, Premium Double room, Melia Connecting room, Melia Connecting Quadruple room, Double Junior Suite, Double Suite, Presidential Double Suite, and Grand Double Suite.
Is parking available and free at Hotel Melia Bilbao?
Free parking is available at the hotel; however, some guests reported challenges finding spots and concerns about vehicle safety in the private garage.
Are pets allowed at Hotel Melia Bilbao?
Yes, pets are allowed on request for a fee of approximately €50.00 (about US$59.30) per pet per day. Service animals are also permitted on request.
Does the hotel provide breakfast and what are the options?
The hotel serves a buffet breakfast for an additional fee not included in the room price. The buffet includes a wide variety of items with options to accommodate dietary restrictions such as gluten intolerance.
How close is the hotel to major attractions like the Guggenheim Museum?
Hotel Melia Bilbao is about a 7-minute walk from the Guggenheim Museum and is also close to other attractions like San Mamés Stadium and a shopping center.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 327 USD The best time to book is July 25, with rates starting from 229 USD