Park Hotel in Barcelona

I rated this hotel as a 1/5, though I’d like to have given it a 0/5, because the first morning I was there, as I was opening the shower door after taking a shower, it shattered immediately. There were shards of glass all over my body, especially my hands and feet. I had little cuts all over myself and could not walk without assistance out of the shower.

When the friend I was traveling with called the front desk and notified them that the shower had shattered, they simply said they would send housekeeping up. After ten minutes of being covered in glass, (I could not rinse it off because the glass was all over the floor and sink), I had to go downstairs myself, still bleeding, to talk to the front desk attendant. I was only able to get there because my friend found the only clean towel, (the only towel without glass on it), placed it over the glass, and I walked on that to get out of the bathroom.

When I told the front desk attendant (I do not know his name but he was working the morning of August 9th, 2025) what happened, he simply looked at me confused and said housekeeping would be up shortly. I said there’s glass all over my body and showed him my hands. This is when I asked for a new room to take a shower. He said they were all booked, which I understood, but he nor anyone else offered me band aids or a towel to clean off the glass or even offered an apology.

The front desk attendant sent up the person who had been attending the bar to see the bathroom. She saw it and swept up the glass. He eventually called this person and she explained that the shower had not merely broken, but shattered. That’s when he asked her to put me on the phone. She gave me the phone, told me that they would have a room in the afternoon, and in the meantime I could go “explore the city”…. while I was still covered in glass.

Instead of dealing with the obvious carelessness of the hotel any further, (and thoroughly upset at this point), I booked a room elsewhere and left.

I did not follow up with Park Hotel as I thought the behavior incredibly careless, inconsiderate, and atrocious. Hotels, no matter how affordable, should be run by people who understand they are in the business of hospitality. This hotel, I fear, possesses no one who cares about that.

No manager reached out to me, and no refunds were offered.

At my next hotel, upon my arrival, they gave me band aids, a towel, and made sure that I could enter my room four hours early to shower and get the glass off my body.

I highly discourage anyone from staying at this hotel. when traveling, there’s bound to be some kind of minor or major inconvenience, and this hotel is ill equipped to manage any of it.