Hotel Maspalomas Princess-All Inclusive in Maspalomas

This hotel was a major disappointment and does not deserve its 4-star rating.

Food: Very poor quality and little variety. Salads and bread were often old, and the food overall was not fresh. The afternoon “snack” consisted of leftover croissants from breakfast, while waffles, crepes, and fresh juice were only available at an extra cost. Even basic cocktails like margaritas were not included in the so-called “all inclusive” package, which offered only a very limited selection of alcoholic drinks.

Service: Terrible. Getting something as simple as a glass of water was a hassle—you either had to walk to the pool bar or wait until the restaurant opened (no water available before 18:30!). Towels could only be exchanged between 10:00–12:00, and since we went sightseeing in the mornings, we had to reuse dirty towels. No coffee or tea was available in the afternoon or evening unless you paid extra for a Nespresso for 2 euros!

Facilities: The kids’ pool and mini-disco were nice, but for adults, there was little to do—no entertainment or club activities after 23:00. Rooms on the left/right wings were extremely noisy.

Positive note: The staff did send me a bottle of champagne for my birthday, which was a kind gesture.

Overall, I have stayed at all-inclusive resorts at least six times, and this was by far the worst experience. The quality was closer to a 2-star hotel, yet the price was nearly the same as a proper 5-star resort. I would not recommend this hotel at all.

Not recommended
I would not recommend the hotel. Service at the front desk was unpolite. For the whole stay We didn’t feel we were appreciated. The bed was hard and the walls thin. A lot of families with small kids.