Hotel Brisa - Adults only in San Antonio Abad

During the stay money was stolen from our room. Our room was cleaned and our money was gone. Reported to reception and was told someone probably climbed over the balcony but doors were locked. Reception really didn’t care. We had no money and all reception done was gave us back our 30euro deposit but we had to give them our passports as the deposit. Shocking hotel with shocking customer service.

We arrived at the hotel 23rd September at approx 10pm. Upon entering the hotel we were shocked by the noise. There was groups everywhere, shouting swearing and music blasting throughout the hotel and balconys. We quickly returned to reception and ask for a higher up floor away from it. We were told we couldn't move until the following day. The next day we moved to floor 4 of 6. Every single day and night we were subjected to the worst noise you could imagine. Shouting, doors banging, chairs scraping, music of the worst kind at high levels. It never stopped in the 11 days we were there, especially 11pm 12pm 1am 2am 3am 4am tam 6am right through until 7am before it started to quiet down. This was supposed to be a relaxing holiday, but not sleeping through the night made it impossible to get up early in the mornings and to get out and explore, losing valuable daylight hours. We reported this to reception repeatedly who told us in return, this is the worst they have ever seen it, and they cannot control it as they don't have any security. This behaviour was the worst of its kind, and the amount of money we paid for the holiday to be subjected to this around the clock 24 7 is disgusting. There is also another review left on TripAdvisor by someone else saying the same thing! Signs were also at the pool stating no speakers allowed, laughable. Everyone had there own speaker blasting wise the worst kind of music imaginable. If you are looking for a peaceful break, then don't book here. It was an absolute nightmare. Forget sitting on your balcony in the evening aswell, the noise was unforgettable. The hotel itself is lovely, but who they cater for leaves alot to be desired. You have been warned!!! We have contacted love holidays to investigate. Best of look on your Ryanair flight too, they are beyond disrespectful on that too!!!