El Charco Suites in Arrecife

I will start by saying I made a mistake with the date of the booking and it is totally my fault - I realised my error when I was at the airport and my check in instructions were not arriving. I booked for 31.01 not 31.12. Yet, here I am, already in Lanzarote, on New Years Eve (solo traveller) with a perspective of no hotel for the night - everything on all platforms is all booked up unless you’re willing to spend £600 for one night which I don’t have. Reservation I got was non refundable, I get how last minute cancellations can hurt small businesses and I absolutely stand by rules that protect such businesses. However, I made an honest, genuine error and considering I now need to book something very expensive very last minute to not be left on the street for the night - I contacted the hotel asking to waive the charge for this reservation. They have a month to fill this one night slot which they easily would do. Without a moment hesitation they refuse. I find it so mean considering the circumstances. It is a very stressful situation for me yet they did nothing. I absolutely get I made a mistake here, but honestly does it hurt to be human and help someone out? I know how cancellations can hurt small businesses but on this occasion you guys had a month to fill it again. This is really not ok. Thank you for making an already stressful situation much worse and showing absolutely zero empathy. I hope karma goes back to you

HORRIBLE NIGHT. Luckily, we only stayed in this apartment for one night. It would have been impossible to resist any longer. First of all, it's important to note that the photos of the property are intentionally misleading, edited to appear extremely bright. In reality, the rooms face directly onto the street, on the ground floor, so it's impossible to keep the windows open, let in any light, or ventilate the room. The walls are incredibly thin—you can hear anything happening on the street reverberating in your head. You also feel unsafe, given that the front door is so thin anyone could easily walk in. The air conditioning is positioned right in front of the bed, so sleeping with it on is a guarantee of future colds. At the same time, it's necessary, as there's no natural ventilation at night. In short, you end up living in a closed-off hole, dripping with sweat, without seeing any sunlight for €100 a night. The bathroom is completely open to the kitchen (!!!)—the smell reaches even the person drinking coffee at the counter. It should also be noted that the property doesn't offer luggage storage, something that everyone nowadays guarantees. That said, the apartment inside is clean and nicely furnished.