Arrecife Gran Hotel & Spa in Arrecife

The hotel restaurant scammed me out of 19 euros for serving an appetiser for a main.

When i questioned them they did nothing about it and exoected the payment.... i even have photos of what i was served.... absolute scam

The area whete the hotel is based is completely dead.... thought i was walking around a 3rd world country.

I kept on having to remind staff to clean the room.

The hotel is basically a fancy high rise block of flats turned into rooms. There is limited space on where u can enjoy the sun at the actual hotel, just some narrow balcony which sits around 10 tosp on the 2nd floor for the entire hotel of around 168 guests. Its a joke..... would not recommend this hotel, not worht the money. Massively disappointed

Arrecife Gran Hotel & Spa is a three-star hotel masquerading as a five-star hotel.

The Bad:

The staff is not what you would expect at a five-star hotel. Receptionists talk on the phone, send and receive voice messages while speaking to you, and even get up and leave during check-in. One receptionist literally handed me the keyboard to check myself in - this is not a joke.
When I brought up the issue that we paid for a higher-class room but were placed in a lower-class one, the staff's solution was to tell us to pay to be upgraded - essentially asking us to pay again for what we already paid for. There was not even a token apology or acknowledgment.
People were partying on our floor at around 2 a.m., and hotel staff seemed to tolerate it.

The hotel gym looks okay from afar but is barely functional. The cable machine is broken, bolts on the bench are loose, there's only one barbell, and the clips for the barbell are too loose to be safe.

The hotel price does not include access to the spa, which costs around €25 per person for a 90-minute entry.

The elevators are not air-conditioned and get hot quickly - especially when more than two people use them.

We found what was most likely dried urine on our toilet seat, along with pubic hair. We asked reception to send a cleaner to go over the bathroom again. She sprayed everything with a cleaning solution, but the dried urine was still there - at least now it was disinfected pee :)

Walls and doors had various marks: water damage, peeling wallpaper, remnants of masking tape (likely from previous painting), and black or red unidentified stains.

The Neutral:

Our travel agency mixed up our booking, which resulted in us being placed in a lower-quality room than we paid for. Since this was not the hotel's fault, I don’t hold them responsible for that issue.

There seems to be a cockroach problem in Arrecife. It was disgusting to see dead roaches on the hotel floor. While I prefer seeing them dead rather than alive, it would be better if the hotel actually cleaned them up.

Parking is available beneath the hotel for €10 per day.

The Good:

Breakfast is decent, with a wide variety of food.

The hotel is literally on the beach - it can't get any closer, which is great.

The cleaning staff is non-intrusive, and it's easy to agree on a cleaning time with them.

Beds are comfortable, although they are one of those fake double beds (two singles pushed together).