Hotel Palacio Del Retiro, Autograph Collection in Madrid
✅ Staff consistently described as helpful, warm, and attentive, with specific mentions of individuals like Elba, Juan Carlos, and Guillermo providing exceptional service. ✅ The location is highly praised for its proximity to Retiro Park and major museums, allowing easy walking access to cultural sites and shopping districts. ✅ Rooms feature attractive decor blending historic charm with modern amenities; many guests note large, comfortable bathrooms and soundproofing. ✅ Breakfast service receives positive remarks for quality and variety, with buffet options and made-to-order hot meals. ✅ Complimentary toiletries and plush towels are appreciated by several guests. ❌ Some guests report discomfort with mattresses described as concave and pillows that are decorative but not ideal for sleeping. ❌ Certain rooms, particularly on the top floor, have low ceilings and small windows that guests found less comfortable and not matching the price point. ❌ Spa facilities and the plunge pool were criticized as disappointing or lacking maintenance. ❌ The shower design lacks grab bars, making it difficult for guests with mobility issues to access safely. ❌ A few reviews mention small room sizes and insufficient storage space for clothes.
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Description
Hotel Palacio Del Retiro, Autograph Collection, is a 5-star establishment housed in a historic 1908 building that was renovated in 2004. It offers 50 rooms across five floors, including Deluxe Double rooms, Premium Deluxe rooms, Junior Suites, Presidential Library Suites, and suites with park views. All rooms feature air conditioning, flat-screen TVs, cotton bedding, and soundproofing. The hotel emphasizes comfort with features like pillow selections and large bathrooms equipped with hairdryers. Guests can enjoy amenities such as a restaurant with buffet service, a bar, a fitness center, sauna, massage services, and a spa area. Business travelers will find meeting and banquet facilities, a business center, and concierge services. The hotel does not allow pets but provides nanny services and cots for children, the latter available for a fee. Parking is available for an additional charge. The staff is frequently praised for attentive, warm service, contributing to a welcoming atmosphere in this architectural landmark opposite Retiro Park.
Location
Located at C. de Alfonso XII, 14 in Madrid’s Retiro district, this hotel sits just 350 meters from Retiro metro station. It is 550 meters from the Prado Museum, 600 meters from the Thyssen-Bornemisza Museum, and a 15-minute walk from the Reina Sofia Arts Center. The Atocha train station is approximately 1 km away, while Madrid-Barajas Airport is 11 km from the hotel. The immediate vicinity includes the expansive Retiro Park directly across the street and nearby dining options like Restaurante La Gamella, only 129 meters away. The hotel’s location is considered safe and well-lit, making it convenient for guests looking to explore Madrid’s cultural landmarks by foot.
Tips
- Expect to receive personalized and attentive service from a professional staff that many guests highlight as a major strength.
- Request a room not on the top floor if you prefer higher ceilings and larger windows.
- If you have mobility concerns, ask about shower accessibility since there are no hand bars in the showers.
- Lastly, bring earplugs if you are sensitive to noise, as some guests noted street noise despite soundproofing.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, DinersClub, MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Television in lobby
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- VIP room amenities
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- Spanish
- English
- French
- Multi-language staff
- Tour assistance
- Parking
- Spa tub
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Golf course
- Fitness facilities
- Gym
- Massage
- Sauna
- Spa
- Babysitting and childcare
- Children's playground
- Pets Not Allowed
Street view
Video: Hotel Palacio Del Retiro, Autograph Collection, Madrid, Spain | Travel By Heart
Map
Reviews
The location with the view of the Retiro park was unbeatable. You could walk to most city attractions. Nice shopping and dinning near by
Breakfast is nice, the female staff are more friendly and efficient than the male employees in the restaurant.
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Frequently asked questions about Hotel Palacio Del Retiro, Autograph Collection
Are pets allowed at Hotel Palacio Del Retiro?
Pets are not allowed at this hotel; however, service animals are permitted.
What types of rooms are available at this hotel?
The hotel offers Deluxe Double rooms, Premium Deluxe Double rooms, Double Junior Suites, Presidential Library Double Suites, and Retiro Double Suites with park view.
Is parking available at the hotel?
Yes, parking is available for an additional fee.
How close is the hotel to major museums in Madrid?
The hotel is 550 meters from the Prado Museum and 600 meters from the Thyssen-Bornemisza Museum.
Does the hotel provide childcare services?
Yes, nanny services are available, and children's cots can be provided for a fee.
