Blue Moon Resort in Jambiani

Avoid this hotel – worst experience ever. This was by far the worst hotel I’ve stayed at. – Over an hour’s wait for food, every time – Room not cleaned unless we asked – They held onto my change for four days – At checkout, they tried to charge us over $500 for things we never ordered – including alcohol We’re clearly Muslim and don’t drink. Still, they insisted we pay. The manager didn’t want to meet us in person and only agreed to speak over the phone. We had to insist she come down. When she finally did and we went through the bill together, she realized it made no sense—especially the alcohol charges. Only then did she admit there may have been a mistake, after trying to make us pay for it all. Then, in front of her staff, this woman—who is not of African origin—said: “This is Africa, that’s just how it is.” We made it clear this had nothing to do with Africa. We’ve stayed at several fantastic hotels in Zanzibar with kind, professional people. The problem is this hotel, not the continent. The staff looked visibly uncomfortable when she said it. Terrible place. Unprofessional, dishonest, and led by someone who shows no respect for guests or staff. Only one person deserves credit: Kemal – kind, professional, and helpful throughout.

* Access: bumpy road to access the hotel.
* Violation of privacy: the general manager entered the room with his own key without knocking / saying hi / saying sorry / saying goodbye, while we were resting in bed. We complained twice at the reception, but received no feedback / apology from the manager. This is clearly unacceptable.
* Bathroom: urine smell in the toilets.
* Services: no activities proposed.