Baan Luxor Villas in Bang Rak Beach

The villa is just like the photos can not fault in that way but having booked it we didn’t know we was in for a nightmare 15 day stay! On arrival our transfer from airport to villa was not there as Dana had our flight details mixed up and had sent it earlier that what she was meant to, we was blamed for this mistake. We was all taken inside and made to sit and listen to her ‘rules’ we was then told we had to pay more money then what was agreed to and a few days in was told we hadn’t paid any money at all! After this the kids played in the pool with the bats and balls she had onsite for the children. The next day the children went to play with the same toys and she had taken them all away so they couldn’t. The whole length of our stay we was walking on egg shells. She was rude and abusive to us adults and also the children and when this was questioned we was told we could leave and do not talk to her. She told us we couldn’t use our air conditioning and she would charge us for what we was using, we was not aloud lilos in the pool after allowing the children in the pool with them a day or 2 before, she told us they made her pool dirty. But she allowed her dog ‘honey’ to swim in the pool, that we was swimming in..When the pool cleaner came and cleaned the pool we politely asked him if we was affecting the pool in anyway with the lilos and he told us no and jumping in wouldnt effect the pool in anyway either. This was told to us by a professional who has working in this trade for 7 years. Being told this information I then asked Dana why the children couldn’t have the lilos she told me I’ve told you don’t ask again, I told her the professional told us lilos are designed for the water and in no way is it affecting it. She then told me to be quite or she will bar me from the pool, the following day she fired the pool cleaner. And we caught her trying to let down our children lilos. She would sneak into our villa whilst we was out and we knew this because she questioned who a photo was on the bedroom side that was brought away with us. There was sun loungers and after a week of our stay she took one away from us and told us we had been there a week already we could make do with what we had. I moved one of the sun loungers from one side of the umbrella holder to the other side and she was aggressive to me and told me to get of and get on the floor she didn’t care. I have video evidence of this. She took our children’s extra blankets that they slepted with as one of the covers had a spec of blood on because my nephew had cut his arm. I asked Dana why she had taken them she told me they was ruined. Bearing in mind our villa was only cleaned twice in the whole length of our stay. I said we would need this back by the evening time as the children would had nothing to sleep with. Her reply was well that’s your misfortune and slid her door shut in my face. We was not allowed a drink of water outside the villa nor food although stated in her introduction booklet this was allowed as long as it was brought from her but we was a unable to buy anything from her as the bar she has on site was never open. We found her spying on us out of her window and complaining to us every hour about something or anything. She told my sister in law that she was not aloud to leave my nieces with myself. When I am 27 years of age and have a child myself. This was not Dana’s concern. Her only concern should of been that we was respectful of the villa in which case we was and we should of been left in peace to enjoy our holiday. She should of just been there if needed not to be watched upon as if we was in a series of big brother! We was told we had to call her by miss Dana and if we didn’t like it we could leave. She is a very rude, disrespectful lady, who has no respect for anybody. Every morning we would greet her to be totally ignored not even a smile. If your thinking of going to koh Samui I would defiantly not recommend this place to anybody although it looks beautiful it’s more like a military camp.other incidents happened and we have video evidence

AVOID BAAN LUXOR Firstly the villa is beautiful. When you first walk in you think wow. The owner then gives you an hour of military instructions and puts you on electric and air con restrictions stating she will charge you more if you use too much. The weather was 35°. The owner asks you to call her Miss Dana as she is not your friend you are staying in pastor. She is foul mouthed and rude throughout your holiday making your stay very unpleasant. Dana is unpredictable as you do not know what to expect from one moment to the next. She touches your property without your permission. she also tried to bite one of the children's lilos to let it down. she speaks to you like a child. she always tries to charge you for something or threatens to keep a £200 deposit which she takes without your permission she should not be on any sort of trip advisor more like holidays from hell. She comes over to you every half hour moaning about something and shouting at you. I also have videos which I am going to link them with each travel board. I would never imagine that we had to deal with this on a holiday this lady was paid thousands for. My understanding of renting a villa was that you are left in peace not stressed out every half hour. She would try and follow us on our day trips and actually ruined a friends birthday because she followed them and would not leave them alone. Also at the beach when she followed us again she was ordering the waitor around telling him chair.. menu.. now! she is very disrespectful...
She would also try and shout at the children and ban them from the pool as and when she pleased blaming them for breaking her pool and making the water dirty when a professional came in to maintain the pool and told us that her waterfall was the problem not us as we were quiet concerned she then sacked the man for talking to us. and told us to not talk to her staff. Even the cleaners who she pays £10 per day so are more like her slaves says she is crazy. They say every customer says the same. She offered me my money back after 5 days and told me i should leave the villa without my friends. I told her that I couldn't really leave without my friends as I am only a young girl and asked what I had done wrong she said to just stay out of her way and again call her miss dana she told me this 4 times in 15days.I am sure she has a mental health problem to be honest as no one normal would act like her and I am not saying there is anything wrong with mental health but she shouldn't be working with people as she treats her dog better than she treats any human being. AVOID BAAN LUXOR Not even 1 star but I had to click a star to post this review.