ashley hotel bkk in Bangkok

Clean but with Extremely Concerning Practices

While the hotel is clean and pristine, we had a troubling experience during our stay. Upon check-in, we were asked to agree to a general term stating that cleaners may enter the room. In most hotels, this typically means staff will only enter after notifying or enquiring with guests. However, we returned to our room to find our belongings had been moved without our knowledge, leaving us uncertain about whether anything had been taken. While we trust the staff, this felt like a complete violation of privacy and security, and we have no way of knowing if something was taken. Likewise, I was informed that the housekeeping can enter at anytime between 9am and 4pm. This may mean that guests could be in private and personal moments and are to expect housekeeping to enter at any moment without notice. This, we found to be extremely concerning especially hearing it directly from the staff.

Additionally, be very cautious about the hotel’s charges for “cleaning” bedsheets and other materials. They charge up to 500 baht for even small stains that could easily be removed with a regular wash. It feels like a scheme to charge guests extra money on top of an already premium price, as these are basic stains that any hotel would typically clean as part of normal maintenance.