Samarons Hotels in Tunis

This hotel is a nightmare. My belongings were stolen, including my phone and cash. The people at the reception didn’t care at all. I felt trapped and terrified. I had to beg to use a phone just to contact my family for help to leave. Never stay here — it’s unsafe and dishonest.

This is the worst hotel I have ever been in my life. I booked for 6 nights and couldn’t stay there because of I found hairs all over from bathroom tub to bed. Also smoke everywhere omg the lobby was full of smoke too this was insane. After talking to the frontal desk they agreed to refund my unused 5 nights and Omar promised to process refund with *******. Lies lies they refused to give my money back and until now. The hotel claims to be a 5 stars and once you get there you’ll see that their stars was taken away. The booked a suite and was given suite 305 the bedsheet feel itchy because I got there at 7pm couldn’t leave the same day. I ended up finding another hotel and left first thing in the morning. The hotel did not honor their promise to refund the remaining 5 nights. BECAREFUL PURE SCAM.

Hello, 1. The hotel interior design was Ok/average. 2. the towels seem to be washed more a 1000 times. Their was no good variety of food at breakfast(the breakfast fits a 3 star hotel not 5 stars, also you have to speak to get milk or a bottle of water you don’t find them on counter/buffet counters. 3. I had to change the room from the 5th floor to the second floor because of the noise coming from night club party I could not sleep. 4. You have to pass through the security entrance all the time instead of the main big front door, maybe because they have some concerns about intruders of people who enter without reservation or some other reasons, for me it was annoying because I have to pass beside the security personnel. 5. The hotel lobby is full of Libyans who look like pirates staring at every person who enters or leaves the hotel. 6. The hotel room I slept in had know door tags and the electronic black panels that tells staff not to annoy me is broken. 7. The hotel room had know safe to put my money or passport, I had to take them always in my pocket. 8. Damn the people are always asking for more money in taxis and restaurant (I have to be fair not all of them). (The manager of the hotel seem to be so economical and stingy not hiring more staff)