Palmera Old City in Istanbul

Unfortunately, our experience at this hotel was very disappointing.
We booked a room for four adults and an 8-year-old child for five nights at the 1st January. Upon arrival, we discovered that the room did not match the photos shown on the website at all.

We found personal items left behind by previous guests (a child’s pen and a baby bottle). After checking the room, we noticed dirt under the beds, dirty and torn bed sheets. In the bathroom, the toilet seat was broken and the flush toilet was not working.

We reported these issues to reception and gave them time to clean the room. The next morning at breakfast, the staff member named Ismail served a very poor breakfast and did not take the child into consideration (an incomplete omelet and a very small portion). The breakfast was already limited, and I was also asked to pay extra for a second glass of tea.

Before leaving in the morning, I returned the keys and reminded reception that the room needed cleaning and that the toilet flush was not working. We returned around 6:30 pm to find the room unchanged: still dirty, trash still in the bathroom, and a bad smell due to the non-functioning fun.

After contacting Booking customer service, we were given replacement towels that were even dirtier, worn out, and stained, completely unusable. We also discovered that there was no hot water and the room heating was not working. Reception informed us that the water pressure was low, which explained the lack of hot water.

The following morning, we were confronted by Ismail, who claimed to be the hotel owner and was clearly upset that we had contacted Booking. The situation became very uncomfortable, forcing us to leave the hotel immediately and book another accommodation.

Very poor cleanliness, unprofessional behavior, and unacceptable service. I do not recommend this hotel, especially for families.