SERENİTY Comfort Hotel in Istanbul
✅ Several guests praised the cleanliness and spaciousness of the rooms, with one noting the beds were very comfortable. ✅ Breakfast was described as excellent, plentiful, and rich by multiple reviewers. ✅ Guests appreciated the indoor pool being clean and warm, especially families with children. ✅ Staff members like Mr. Ahmet at reception and Mr. Murat, the restaurant manager, received positive mentions for helpfulness and friendliness. ✅ The check-in process was described as fast and efficient by some guests. ❌ Multiple reviews mentioned the hotel’s location as inconvenient due to the lack of nearby shops and requiring taxis for transport. ❌ Room service was reported as difficult to reach with rude and unprofessional behavior from some employees. ❌ One guest experienced repeated lock issues with their room door requiring technician intervention. ❌ There were complaints about strict and unfriendly booking and cancellation policies, including problems with refunds. ❌ A serious concern was raised about bedbugs causing skin issues, which impacts the hotel’s hygiene reputation.
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Description
SERENİTY Comfort Hotel is a modern 5-star hotel built in 2021, located in the Bagcilar district of Istanbul, offering 121 rooms with free Wi-Fi. Guests can choose from Standard Triple, Standard Double, Deluxe Double rooms, and Double Junior Suites. The hotel features an indoor pool, a spa center with paid services including massage, a sauna, and a hammam. The on-site restaurant serves buffet breakfast, and free parking is available. Air conditioning, 24-hour reception, express check-in/out, and facilities for disabled guests enhance the convenience. The hotel emphasizes cleanliness and service, scoring 9/10 in both categories, though some guests mention occasional issues with room service and staff communication. Families traveling with children can request a crib. Pets are not allowed. Overall, the SERENİTY Comfort Hotel combines comfortable rooms with wellness amenities, designed primarily for travelers seeking a quieter stay near Istanbul’s airport rather than the city center.
Location
Located 33 km from Istanbul's international airport and 8 km from Ataturk Airport, SERENİTY Comfort Hotel sits in the Bagcilar district. The hotel is not within walking distance of city center attractions or shops, and guests often require taxis to explore Istanbul. Its position is convenient for travelers needing proximity to the airport. Public beaches are not applicable as the hotel is inland. The address is 16 Peyami Safa Caddesi. The distance to central Istanbul means planning transport ahead is advisable.
Tips
- If you plan to explore Istanbul’s city center, prepare for taxi rides as the hotel is quite far from main attractions.
- For families, requesting a crib in advance can ensure better comfort.
- Given some guests reported issues with room service responsiveness, placing orders during less busy hours or confirming orders in person might improve the experience.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Managed by a private host: This property is managed by a private host. A private host refers to a party who rents one or more properties for purposes not related to their trade, business, or profession.
- Check in time: 14:00-23:30. Check out time: 12:00-12:30.
Services and facilities
- Air conditioning
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Television in lobby
- Fire Extinguisher
- Reception desk
- Room service
- Smoke Detector
- Toiletries
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Bar
- Coffee/tea for guests
- Breakfast
- Restaurant
- Snack bar
- Kettle
- Free Wi-Fi
- Shuttle
- Airport transportation
- German
- Russian
- English
- French
- Multi-language staff
- Arabic
- Turkish
- Tour assistance
- Parking
- Parking nearby
- Swimming pool
- Fax and copy machine
- Conference Hall
- Fitness facilities
- Gym
- Sauna
- Spa
- First Aid Kit
- Pets Not Allowed
The nearest beach is located on the distance of 9010 m. It takes 135 minutes To the beach!
Hotel view
Video: QUA COMFORT HOTEL | İstanbul, Turkey | Hotel Review 🏩
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Reviews
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Frequently asked questions about SERENİTY Comfort Hotel
What types of rooms are available at SERENİTY Comfort Hotel?
The hotel offers Standard Triple room, Standard Double room, Deluxe Double room, and Double Junior Suite.
Is breakfast included in the room rate?
Breakfast is served as a buffet but is not included in the room rate and must be paid separately at the property.
Are pets allowed at this hotel?
Pets and service animals are not allowed at SERENİTY Comfort Hotel.
Does the hotel provide facilities for families with children?
Yes, cribs are available upon request, and additional fees may apply for children using existing beds depending on the room type.
What wellness amenities does the hotel offer?
The hotel features an indoor pool, spa center with paid massage services, sauna, and hammam.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 90 USD The best time to book is July 24, with rates starting from 87 USD