Pell Palace Hotel & Spa in Istanbul
✅ Multiple reviewers praised the hotel's excellent location near major sights like the Grand Bazaar, Blue Mosque, and Hagia Sophia. ✅ The cleanliness of rooms and public areas received top marks, with one guest describing their room as 100% spotless. ✅ Staff professionalism and friendliness were frequently highlighted, with several mentions of helpful reception personnel and personalized care. ✅ The spa services, especially massages, were appreciated by guests looking for relaxation. ✅ Breakfast was described as varied and tasty by some guests, with others noting room for improvement. ❌ Several guests found the rooms small and noted issues such as faulty taps, confusing showers, and thin walls allowing noise from corridors and streets. ❌ The hammam and sauna facilities are limited in size and require booking treatments, which some found disappointing compared to expectations. ❌ The breakfast experience had inconsistent service, including weak coffee, lack of utensils at times, and slow replenishment of buffet items. ❌ The hotel's location on a steep hill was challenging for guests with mobility concerns. ❌ Some guests reported the nearby alleyways as less clean and somewhat intimidating, especially for solo female travelers. ❌ Taxis in the area were described as unreliable and expensive by a few visitors.
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Description
Pell Palace Hotel & Spa is a four-star property built in 2019, situated in a single building with 27 rooms in Istanbul's historic Sultanahmet district. It offers a variety of room types including Economy Double, Superior Triple with city views and balconies, Family rooms, and Junior Suites with balconies. The hotel features air conditioning, free Wi-Fi, a restaurant, lobby bar, spa facilities including a sauna, hammam, and massage services available for a fee. Guests can arrange car hire and laundry services, and enjoy conveniences like currency exchange and a shared lounge area. Check-in begins at 14:00, with checkout by 12:00. The hotel's cleanliness and Wi-Fi have received perfect ratings, reflecting a high standard of upkeep and connectivity. While the spa is praised for massages, the hammam experience has mixed reviews. Rooms are generally clean and comfortable, with some noting small sizes and occasional maintenance issues. Staff are frequently described as friendly and helpful, enhancing the overall guest experience.
Location
Located at Emin Sinan Mah. Gedikpasa Camii Sok. No 37 Sultanahmet, Fatih, Pell Palace Hotel & Spa is in Istanbul’s historic center. It is approximately 800 meters from the Hagia Sophia Museum and 1.2 kilometers from Topkapi Palace. The hotel is also a short walk from the Blue Mosque and the Grand Bazaar. The Ataturk Airport (IST) lies about 13 kilometers away, facilitating easy transfers. Nearby attractions include the Çemberlitaş Hammam, just 174 meters away, and the TGC Press Media Museum at 213 meters. Guests will find multiple dining options close by, such as the Cennet Turkish Pancake restaurant 181 meters away and Baklavaci Gulluoglu at 307 meters. The hotel is situated on a steep hill, which some travelers found challenging, and the surrounding area includes busy streets with shops.
Tips
- Expect to walk up a steep hill to reach the hotel, so plan accordingly if you have mobility issues.
- Consider arranging transport with the hotel or using ride apps to avoid unreliable local taxi services.
- While breakfast is available, many guests recommend exploring nearby cafes and restaurants for more variety.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Vegetarian Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, MasterCard, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- Elevator/lift
- Currency exchange
- Heating
- Ticket assistance
- Television in lobby
- Fire Extinguisher
- Allergy-free rooms
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- Cable TV
- TV
- Minibar
- Safe (in room)
- Wheelchair access to restaurant
- Wheelchair access to bar
- Ironing
- Laundry
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Cafe
- Restaurant
- Free Wi-Fi
- Shuttle
- Car rental
- Russian
- English
- Tour assistance
- Parking nearby
- Conference Hall
- Massage
- Steam room
- Sauna
- Spa
- Hammam
- First Aid Kit
- Family/Kid Friendly
- Pets Not Allowed
The distance to the sea is 630 meters
Street view
Video: Отзыв об отеле Pell Palace Hotel & SPA в Стамбуле — стоит ли останавливаться в этом отеле?
Map
Reviews
A special thank you to Gizem, who personally took care of my mother and grandmother with exceptional kindness and attention. She truly made their stay worry-free and unforgettable.
I highly recommend this hotel for a wonderful stay in Istanbul!
All very clean and well maintained. Nice decor in the lobby and dining room.
The front desk staff were great, very helpful and very friendly, morning was too much trouble.
The breakfast experience was the only thing that let it down a little me the coffee was extremely weak and wasn't the best we've ever had.
There was an occasion where there were no cups and we had to use paper cups instead. Also an occasion where there were no knives available and it took a long time for the dining room staff to get one. The buffet was also slow to have items replenished as they ran out, bread, butter etc.
Other than that we thought it was a very nice hotel experience.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Pell Palace Hotel & Spa
What types of rooms are available at Pell Palace Hotel & Spa?
Room types include Economy Double room; Superior Triple room with city view; Superior Triple room with balcony and city view; Superior Double room with city view; Family room with balcony and city view; and Junior Suite with balcony.
Is there a spa at the hotel and what services are offered?
Yes, the hotel has a spa and wellness centre with a sauna, hammam, and massage services, all available for an additional fee.
Are pets allowed at Pell Palace Hotel & Spa?
Pets are not allowed at this hotel.
How close is Pell Palace Hotel & Spa to Istanbul’s main attractions?
The hotel is 800 meters from Hagia Sophia Museum, 1.2 kilometers from Topkapi Palace, and within walking distance of the Blue Mosque and Grand Bazaar.
What languages does the front desk staff speak?
Reviewers mention English-speaking front desk staff.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 87 USD The best time to book is August 11, with rates starting from 75 USD