Bricks Hotel Istanbul in Istanbul

I’m giving Buick Hotel 1 star due to a highly disappointing experience. Despite checking in while unwell and needing to recover, I was placed in a smoker’s room. The smoke from neighboring rooms constantly seeps into mine, and despite making multiple complaints over my 7-day stay, nothing has been done to resolve the issue.

I even spoke to the manager, who promised to move me to a different room as soon as one became available. He also told me to come to the counter the next day at noon if nothing changed. When I did, I was told, once again, that no room was available. Meanwhile, my room continues to fill up with cigarette smoke, making my condition worse.

This is far from the 5-star experience the hotel claims to offer. I wouldn’t recommend staying here to anyone.

On a positive note, the cleaning lady has been fantastic. Despite a language barrier, she’s one of the nicest and most caring people I’ve met here. She deserves a role where she can interact with guests more because she’s the only bright spot in this otherwise disappointing stay.