Ansen Suites Hotel in Istanbul

Location is absolutely amazing, but we were lied about the room as we reserved a sea view with balcony but have received a “garden” view which smells like cat piss when you open the balcony. They said they have received a different type of reservation by the service provider and were showing a flying paper with a room code which responds to a normal room, which means nothing to us.

The rooms have molded floors around the bathroom, smell like mold and the view is non existent.

Bathroom ceilings are molded and when you take a shower the whole bathroom area has couple of centimeters of water. The shower was broken as well.

The beds are on the lower side of the comfort as well and the room isolation is like a cardboard.

Absolutely an awful experience and would not recommend despite the good location. I am leaving pictures so anyone can be a judge (can’t leave the scent unfortunately). It’s a 3 star hotel at the absolute most and don’t know how they got 4… maybe few years ago, but now everything is run down.

The manager Georges repeats 10 times how everything can be arranged and have a nice experience, but actually takes no action at all.

The staff tries to be nice and helpful but does nothing as well, probably because of management.

Note:
As a reply to the comment below, since its not possible to respond. We are free to do what we like stay or not, comment or not. Despite the wrong reservation, i left photos which has nothing to do with the reservation but just showing the real image of the hotel. So everyone can be a judge.