Kleopatra Bebek Hotel in Alanya

Wi-Fi was only on the first floor and it was impossible to use it, the pool was indicated in the description, but it was not there, the condition of the rooms is terrible, the shower is very small, it is impossible to even bend over. The breakfast is not very good, cucumbers, tomatoes, egg and that's it. The staff is rude and even the managers are liars, air conditioning for an additional fee of 8 euros per day, when we agreed to pay for air conditioning for 2-3 days, because we did not want to stay there for a long time, the manager offered to make a payment for the full booked day, and then on departure they will return the difference, in the end they did not return it, we argued for a long time.

After looking past the cosmetic shambles and the light switches hanging off the wall . Smelly rooms and been eaten alive by bed bugs (not mosquitos as only bit in this room) Tried to create a rapport with staff absolutely rude as Farhat only interested if you got money in your pocket ! Even refused us ice after been eaten alive in their rooms It was a place for us to get our head down so we can overlook the wonky balcony n shamble electric and cosmetic issues But the staff besides Tahir are vile, rude and dissinterested. People make our holiday and these especially farhat spoiled the full experience.

Stayed with my partner and it’s the most worst hotel we’ve yet stayed in for 2 weeks! No entertainment. No night life, absolutely nothing. Both became severely ill due to the breakfast which is literally just boiled eggs and salad, not even a toaster in sight! We was charged almost £100 extra upon arrival for our stay just for the aircon as the rooms are absolutely freezing cold (so aircon is in heat mode) You’re not allowed to bring back food to the hotel and they have a sign to say food is not permitted, but we did anyway as how else are we supposed to eat? It’s just a method to get you to spend more money here 😒 sign says you must use their restaurant to purchase meals (which we’ve never been offered to use) plus- I glanced at their kitchen whilst walking past and it looks like a mortuary😂 Every day when you leave the hotel, Turkish people sit around in pure silence like you’re attending a wake / funeral daily. Absolutely 0 interaction from the staff, not even a good morning or a hello- nothing! The only good thing about the hotel is it’s directly opposite the beach. The photos online of the hotel are fake photos. There is no snooker table. No swimming pool and all the photos are of Turkish people, not holiday makers. When you leave your room, you remove your card / key from the wall which ends all electronics including your refrigerator 😒 so be prepared to come back daily to a watery floor. The cleaners do an amazing job and always provided fresh bedding although never changed the blanket / duvet. If you’re a wheelchair user, they have a lift. Although you have to go up 10 steps to use it. And 10 steps back down to leave it so it defeats the object for disabled people as it clearly cannot be used. Absolutely no idea about the TV as we never used it once. The shower drain reaks of death so we had to go to the local Carrefour shop to buy some bleach and drain unblocker. And the most pungent thing about the hotel which annoys me on a daily basis is the repulsive cat urine smell in the downstairs lobby! It hits you in your face when you leave, and when you arrive back. Best part about this hotel other than the beach? Leaving. Knowing you’ll never ever return back here again