DoubleTree by Hilton Dubai M Square Hotel & Residences in Dubai

A not bad and clean hotel. The floor with the pool has a great view of the city! Overall customer service quality of the staff can be improved.

Overall, my stay was quite good, but my evaluation depends on the standard used. If this hotel were rated as a four-star property, the overall service and experience would easily be considered good or even outstanding. However, if judged strictly by five-star standards, my experience would be closer to average or slightly below average.

To start with the positives, the doorman service was excellent. The staff were warm and welcoming, proactively helping with luggage and delivering it to the room. This level of attentiveness is exactly what you would expect from a five-star hotel.

However, the check-in process at the front desk was quite slow, and it took a long time to complete the procedure. For a hotel that positions itself at a five-star level—especially in a city like Dubai—this waiting time feels longer than what guests would normally expect.

Another small disappointment occurred when I asked the front desk some specific questions and requests. Instead of taking initiative to solve the issue, the staff member mentioned that they were not sure and would need to ask a colleague. While understandable, a five-star hotel usually trains staff to handle such situations more confidently and proactively.

In terms of cleanliness and facilities, the hotel definitely meets five-star standards. The rooms and public areas were well maintained and comfortable.

The main area for improvement is service details, particularly in the dining experience. The hotel’s restaurant and the Iftar buffet offered good food quality overall, but the variety of dishes was somewhat limited. More importantly, during the dinner buffet, the orange juice ran out. When I asked a staff member about it, I was simply told that it was finished. For a five-star hotel, this response felt below expectations—something as basic as orange juice should be replenished promptly during a buffet service.

In summary, the hardware, facilities, and overall environment are very close to five-star level, but service details and attentiveness still need improvement. If the hotel continues refining these small details, it could easily deliver a true five-star experience.

Walking distance to metro. Many eateries around the hotel. Next to a small mall.

They were quick to help with luggage upon arrival. The room was ready, but we had to pick up the key ourselves before it was delivered. The in-room facilities are quite new. The bathroom design is impractical; it's spacious but lacks a bathtub and countertop, making it hard to place items around the sink. There's a small supermarket nearby, and taxis are easily accessible. HOWEVER, they gave us a room facing the street on a lower floor, which was incredibly noisy with constant traffic, making it very difficult to sleep!

The breakfast, room, view, and location were all great. However, the service had some issues. I pre-ordered a packed breakfast to take with me because I had an early flight, but it was almost half an hour late. When I asked about it twice, they impatiently told me to wait. If I could afford to wait for half an hour, why would I bother pre-ordering a packed breakfast?

Excellent service and a great variety for breakfast.

Excellent week-end. My son enjoyed his stay and the cake he found in his room for his birthday.

I like this hotel, it comes with modern, pleasing and attractive theme. Receptionist is well mannered and professional. Of course… with excellent customer service. Swimming pool is a little bit colder and picturesque at night.

We are currently staying at DOUBLE TREE by Hilton, and I wanted to take a moment to recognize the outstanding work of the housekeeping staff (Mimi).

What stood out the most was the staff's dedication to ensuring a comfortable stay. They were courteous, quick to respond to any special requests, and always had a smile on their faces. It's clear they take pride in their work.

Thank you to the housekeeping team for making our stay so pleasant. Your hard work and care did not go unnoticed!