Crowne Plaza LIVERPOOL JOHN LENNON AIRPORT by IHG in Liverpool

I had a disappointing stay at this hotel and would not recommend it based on my experience.

First, the heating in the room was not working. Although a small portable heater was provided, it was not effective enough to keep the room warm, making the stay quite uncomfortable.

The room itself felt outdated and poorly maintained. It was very dim, with no ceiling light—only several lamps that did not provide sufficient brightness. Additionally, the electrical appliances appeared old and in need of replacement.

There was also a noticeable smell in the room, which made the environment feel unclean. This concern was further reinforced when we were given only one key card, while another card was already inserted in the power slot. This made us question whether the room had been properly cleaned or if it had just been vacated by previous guests.

I requested a room change, but it was denied on the grounds that the hotel was fully booked. However, shortly after, I noticed another couple checking in, and the same room type was still available for booking online. This inconsistency was frustrating and disappointing.

Lastly, the soundproofing was poor. We could clearly hear people talking outside around midnight, which disturbed our rest.

Overall, the stay did not meet expectations due to multiple issues with comfort, cleanliness, and service.