London Elizabeth Hotel in London

In November 2022 I booked a 3 night stay at this hotel for April 2023. Two weeks before the stay came the news of a move to one of their friendly hotels, which according to recent photos and reviews were in a disastrous state and mainly in an unsatisfactory part of London. So confirmation came from the hotel that they would cancel the stay free of charge and refund all money within 2 weeks. It is over a year later and I still have no money for the missed stay. The owners are thieves and crooks and should be investigated by the police! I would expect something like this in Eastern Europe and not in the West. If any of the owners read this, I have a message for you: I expect my money back. As soon as possible. The fact that the local prosecutor's office has no leverage does not mean that I will not settle my claim with an international lawsuit, which will cost the thieves a bit more than refunding the money for 3 nights stay with interest!

We stayed 2 nights this May. The overall exterior of the hotel is not well kept seemed dirty. The check in process was far from easy. The gentleman seemed a little over his head. The first room we were assigned was somewhat dirty and old. There was no telephone and the safe was locked and not accessible till the next day. The bed was a double bed which for us was too small. The bathroom while somewhat modern was not something I would ever choose again. The weird thing was to get to the bathroom you have to walkup eight steps to a different level. I would never book this room again. The next night we asked for a better room. We were given a suite. The room was really large and could be beautiful but then again not clean and it is so sad because it has been so neglected. The room had a large balcony overlooking Hyde Park. The sad part it the balcony was dirty with no chairs. There were cigarette butts all over the balcony. The flower pots were full of weeds and a rug was dirty. The breakfast was the smallest I've seen in a hotel. This property could be a true gem but needs a management company that spends the money needed to bring this property up to the standards that travelers can feel at home. The good things are we did have one front desk man that was great, helpful and friendly. The location was great, right across the street from the Hyde Park gate and a tub station. Again the minimum this property needs, is a good cleaning. A better wifi system and someone that will love the hotel and bring it back to the days when it was a gem by Hyde Park.

I booked this place for my son and girlfriend for a birthday gift. They had booked things to do in London for the weekend they were staying and were really excited as it was their first time I London. However the night before they were so to go at 8pm I had an email saying they had to unexpectedly close. I understand that things happen but firstly leaving it that last was ridiculous my son lost his money on the things he had booked as it was too short notice to book another hotel. I emailed the hotel explaining this and they kindly offered me a free nights stay, ( this still didn’t cover the lost money but still was a nice gesture). I have since emailed them four times asking to book this free stay and they haven’t even had the common courtesy to reply to me. Very unprofessional and unreliable.

In February 2023 my reservation for October was accepted even though the management must have known the hotel would be closed from March to December. There has been no communication from the hotel to me regarding their closure. I might have arrived from Japan after a long flight, only to discover the hotel was closed and with nowhere else to stay!! I discovered the hotel was closed only when I attempted to book a room next year. Upon calling the hotel I was told my reservation had been transferred to another hotel, but upon calling the other hotel they knew nothing about me or any reservation for me!! This is total disregard for the interests of their guests and extremely shoddy and incompetent management! Please bear this in mind when considering where to stay in London in the future. Actually I’ve stayed here in the past and it was great, so clearly some management change has resulted in a horrendous decline in service. Very sad!

THIS HOTEL IS CLOSED FOR REFURBISHMENT AND HAS BEEN SINCE MARCH 22 BUT STILL TAKING BOOKINGS. THEY WILL TRANSFER TOU TO ANOTHER SHODDY HOTEL AND THEN ASK FOE MORE MONEY. BE AWARE !!!!!!!!!!! DO NOT BOOK!!!!!!!!!!!

Not for me
Awful hotel. No respect for guests.

If I could give zero stars I would ! Have stayed here years ago and it’s a convenient place for Hyde park gigs. Had this booked since November last year for two seperate stays. They cancelled my first booking a week before arrival , since found out they’d known since early in the year that they’d be shut from March this year !!!! That is disgusting not telling us sooner. Terrible customer service. Still no monies returned ! Lied and said there was a Flood. This is not true. To be honest in hindsight Wish hadn’t booked cos it’s a dump Just was close to Hyde park. Now had to Cancel our gigs because everywhere is booked. Cheers for that !!!!

They are just scammers and thieves. I booked a week at the hotel. Ten days before arrival, a letter was sent from the hotel that they had problems with the sewerage, that the basement was flooded. They offered to refund my money. A month has passed. The money was not returned. They don't answer letters.