Point A London Canary Wharf in London

The hotel's facilities are very advanced, the entrance and light switches are excellent, and the cleanliness is very good – both aspects are excellent. However, the double room has extremely poor foot traffic; there's practically no space to move around. There are only two shelves at the foot of the bed, taking up the only available space. I went to the reception to argue with the staff and requested a room change, but the response was "Full Booking." I strongly questioned their response. Even though we are traveling as a couple, the room's limited space is unacceptable. If a room change isn't possible, I need other compensation. Initially, I suggested breakfast, but the staff refused. In the end, they only offered two drinks, which I reluctantly accepted, but I will give it a bad review. Upon further inspection, besides the lack of space, there was no bedside table, and even fewer power outlets. Frankly, if the staff had offered a room change or breakfast compensation, we wouldn't have given this review. Hotels should consider the guests' perspective and not just their own interests.

My friend and I were not satisfied with our experience at this hotel. We were shocked to learn that the hotel operates on a “first come, first served” policy, which was never communicated to us in advance. Due to a delayed flight, we informed the hotel that we would be checking in late, after midnight, and the staff assured us that it would not be a problem.

However, upon arrival, we were told that our room had been given to someone else. This was unacceptable, especially since we had notified them ahead of time and it's nearly 6am we were extremely knackered. The hotel then offered to relocate us to another property – Point A Hotel in Westminster – and as compensation, promised complimentary breakfast and a late check-out.

We were told that the stay at this alternative hotel would be for one or two nights. A driver was assigned to take us there, but upon arrival, we discovered that breakfast was not included at this location as promised cause point A Wesminster doesn't provide it at all . The room we were given was tiny, plus along a busy main road, and had poor insulation – the window could not be fully closed and was not double-glazed. As a result, we were disturbed by traffic noise and sirens throughout the day and night. Moreover the room with “”city view” over London eye was coverd by scaffold outside our window,and we can even hear joiners workers walking and chatting outside on the scaffold. But we had to admit that this alternative hotel is situated at a much better location close to Westminster.

Although the staff at the Westminster branch were friendly and tried to make us feel welcome by offering us four cups of coffee in total during our stay, it did not compensate for the inconvenience and discomfort we experienced. Moreover, we were never relocated back to the original hotel we had booked.