Plaza London Hotel in London

People working there are nice- but the place itself is not what was advertised. The first room I was given had enough space for one, no towels prepped, a window looking back inside where you came from and a microwave with the dials completely broken. I had voiced my complaints and for an extra 30 was upgraded to a "family room" which was an appropriate size for two people. There was a window looking on to the street- which feels like it hasn't been sealed as the whole night it felt like the window was open heading and feeling everything. And finally to conclude my experience - BED BUGS. THE ROOM I WAS UPGRADED TO WAS INFESTED WITH BED BUGS.

The desk staff were very friendly and helpful. We cannot say enough good about how wonderful they were. Coming from the U.S., we may have made some assumptions and had unrealistic expectations of a hotel in London. The room was smaller than we are used to. We expected a room with 2 twin beds and a full size bed to have space between each bed; the twin beds were pushed together with only a small space between the full bed and twin. Although there was a cubbie/shelf area with a hanger bar, there was no closet or dresser to unpack into. We assumed that there would be wash cloths in addition to the towels provided. The towels were only changed once in our 6 night stay. Although we did not bring this to the attention of the staff, our daughter slept on top of the covers and used an airplane sleep pillow as the sheets on her bed had a stain on them or were dirty. The website indicated that the hotel has a/c. Upon check-in we were told that there is normally a daily fee for a/c; however, this fee was waived because they were having a heatwave during our stay. The hotel was conveniently located about a 10 minute to the tube station which was necessary as the location was far from London tourist areas.