Oceana Santa Monica, LXR Hotels & Resorts in Los Angeles

Arriving, I struggled to get my luggage up the steep stairs & was surprised that the guy at the top, who was standing there watching me, didn't offer to help. He opened the door & that was the extent of it. I was told my room would be ready in less than an hour so when an hour came & went I checked in again at the front desk and the young man immediately said it wasn't ready yet. I then decided to sit in the lobby instead of out by the pool, and within a minute, the room magically became ready. Overall the rooms are nice and huge and Laura was great at resolving an issue with an employee looking into my window. It would have been nice to have someone mention the ipad turned off all the lights, I fumbled around way too long looking for switches that didn't exisit. I was surprised at how many kids were playing in the pool morning noon & night considering it felt like a more adult/boutique vibe hotel. I didn't feel like I could swim and relax. The breakfast cost is very high, and the eggs in my omelet were overcooked. It came with a side of bacon, but instead, the chef put it in my omelet, and it was chewy. The sweet paprika overwhelmed the side of potatoes so overall I ate about 3 bites and left the rest. $68 later after a $12 cup of coffee & tip I came away vowing never to eat there again.
Upon departure, I again wrestled my luggage downstairs by the pool as an employee who had a vacuum in the walkway didn't offer to help. Overall, I'd say the service was poor for the price.

First I want to say this is a beautiful hotel. They are still doing some work on upgrading it but it is very nice. The people who work there are also very nice and do a great job at making you feel welcome. I only gave 3 stars because unfortunately this hotels website uses deceptive imagery and descriptions for their rooms. I chose this hotel and room for my anniversary trip, I spent quite a bit on it for the weekend. And with those two things in mind I had some expectations that were not met and honestly kind of ruined the weekend for us. I take care and do research when picking a room and that I had found the perfect one. Only to check in and be disappointed that the room I received did not have most of the amenities that were listed on the website for that room classification. I checked with reception to ensure I had received the correct room and they informed I did. I initially accepted this but after a little brooding I went back down and informed reception I was not pleased and would be checking out. It was only at this time that they offered me a “better” room in that same classification, to which I wonder if it was available why not initially give me that one. Even in this room there were still amenities missing such as a soaking tub which are apparently only in ADA rooms and you had to call ahead of time to reserve. Apparently the website depicts the best room in that classification and it wasn’t available. All of this to say be careful when booking with this hotel because you might not get what you think you are paying for. Shame on Hilton for these deceptive marketing practices.