Axiom Hotel in San Francisco

The location is fantastic, you can see San Francisco's iconic cable cars right from the entrance.

The location is fantastic! Right outside the hotel, you'll find a subway station and the starting point for the cable car. Union Square is just a five-minute walk away, and there are tons of bus stops nearby. You can even walk to Chinatown from here. The hotel itself is lovely inside, and it was a great value for money stay!

Modern hotel but no breakfast, just beside the cable car.
Value for money.

I like this place. It’s convenient to get around and close to important locations, including public transportation stations. However, I would like to deduct points for the housekeeping service. I requested two towel replacements, and while they did replace them, I received one bath towel and one floor mat instead of two towels.

I have to say the service here was incredible the welcome at reception, the assistance with baggage and the overall hospitality was splendid. You can’t get a better location I think - near Union Sq and in a more vibrant part of the city than the dock areas where it gets quieter and more out the way.

My issue here is the room - two fold really. One the air con, the in room system was not working so a portable HVAC was in place that looked to be more a permanent fixture than a temporary one. It was very loud even on the “sleep” mode. Much louder than a typical in room hotel air con unit which meant for a disturbed sleep on both nights. I didn’t raise this as an issue with reception which on balance maybe another room would have been an option but that’s what happened.

Second issue - the shower. For such a luxury hotel and such a large shower (clearly suitable for 2 people…) the shower was very poor. Just a very low pressure system. I would genuinely have expected for such a large shower enclosure to see an overhead rain style shower which would have given a much better experience.

I don’t want this to detract from what was otherwise a wonderful stay and genuinely the staff are truly so wonderful - super helpful and pleasant to chat to about local venues, eateries and tourist points.

Would I stay here again, 100%. Just hopefully in a room with proper AC 😉

Good place to stay in San Francisco I would stay again and recommend others.

Location is perfect! The public transportation is right outside the hotel.

Hotel itself is really comfortable and clean. Soft pillows and beddings, regular cleaning of the room, complete bathroom amenities.

Staffs are also polite and helpful. Would definitely come back here!

I stayed here during a solo trip to San Francisco. When I picked a hotel, I knew I wanted to stay in either Fisherman's Wharf or Union Square. I opted for Union Square because the hotels were more affordable in that area. This hotel in particular appealed to me due to its affordability (while still being a 4-star hotel) and visual appeal (I love a cute boutique hotel!). When I got there, I was greeted by the friendly face of Dhali. It wasn't time to check into my room yet so I had time to burn. I told him I was thinking of burning my time by taking a cable car to Fisherman's Wharf and doing some exploring; he gave me very helpful instructions for how to go about it. The turnaround for the cable car line that goes to Fisherman's Wharf is right outside of the hotel, which was super convenient! Once I was able to check into my room, I was pleased with the appearance and cleanliness of everything. My room looked just like the pictures on the internet. I wasn't expecting to have a portable air conditioner instead of central air but that didn't bother me at all. The bed was a little softer than what I'm used to and I was concerned I might have back pain after sleeping on it but that was not the case at all. I slept like a baby! While I was there, I took advantage of the room service quite a few times, which was delivered via a robot. The food in the hotel was reasonably priced and everything tasted pretty good too. I also made use of the hotel gym a couple times during my stay. I knew they had a Peloton bike in the gym before I arrived but was concerned I'd have issues with it like I've had with other hotels' Peloton bikes; fortunately, this was not the case and I found the bike to be in really good condition. I also had no issues logging into my account to use it. I want to also point out that when I got home, I noticed a billing error and contacted the hotel about it. The issue was resolved the very same day, which I'm very appreciative of. I will also point out that Dhali made some other suggestions to me of things to see and do during my time in San Francisco. His cheerful presence contributed greatly to my positive experience there. Overall, I thoroughly enjoyed my stay here and am certain I'll book this hotel again if/when I return to San Francisco in the future.

Honestly one of the best places you can stay downtown without paying a fortune. Decent sized room, clean, little cafe inside, and pretty much right next to the cable car station and the metro stations for getting around the city.

ALSO, Big shoutout to Ms. Yan Liu in housekeeping, she did me a huge favor and tracked down my brand new AirPods when I left them in the room and had to catch a flight out. Mailed them to me a few days later, just exceptional service. Thank you so much!

Good area. Nice lobby with bar.feienly staff that does their best to be accommodating.