We were looking forward to our stay at Element, but it left something to be desired. The valet service when we first arrived was wonderful: the bellhop helped unload our car and held the cart while we checked in on level 3. The associate who checked me in was quick, but gave incorrect information regarding the non refundable resort fee, which was confusing as the stay progressed. Less than five minutes later with the room key in hand, the bellhop accompanied us to the room. Immediately upon walked in I noticed we were not given the correct room type. My husband went back to the check-in level and the associate began arguing with him about the room, insisting the incorrect room was the one we booked, then citing that the Tampa Bay Buccaneers staff were staying at Element, as if that somehow changed the suite type we had booked. On an unrelated but funny note, we live in Tampa minutes away from Raymond James Stadium where the Bucs play… their presence in the hotel was not impressive to us. Luckily the manager came out and corrected the associate and showed us to the correct room. The 1 Bedroom Suite, City View was nice and had the amenities we expected, but the first associate we encountered left something to be desired. That evening we called housekeeping to request an extra blanket which did not arrive for over an hour after we had fallen asleep. We’re from Ft. Lauderdale and know what to expect from the service here, Element did not live up to expectations at all.

The hotel was beautiful but the woman behind the desk when we checkin was aweful..she started an arguement over the F&B $25 that was clearly in an email to me and aparently wasschanged..she was very dismissive and condensending..it ended up being $18 but that wasnt even why we stayed there. The vallet drivers were very good at what they do. There was a huge party going on in the rooftop bar and the ppl there seriously lacked customer service skills.The restaurant on the 6th floor was amazing! Overall was a great stay but just expected a bit more for what we paid.

Parking is abominable. There is no self park option within two blocks and the valet service is constantly overwhelmed - poor value for $40/day. There’s only one small congested entry on the ground level and registration is on the third floor. The four elevators can’t handle the traffic between floors. There are no stairs or escalators. The room itself was nice and clean once we finally got to it. Breakfast had a decent selection of options but the hot foods were barely warm.