The Wallace in New York

Clean, nice spot. Opened in 2020. Everything still seems relatively fresh. Would stay again.

This hotel is truly spacious and clean. It's located in the Upper West, a quiet and affluent neighborhood, which was nice.

The staff is very professional, welcoming, and ready to help. Housekeeping does a great job.
The rooms are beautifully and comfortably furnished. Great location with easy access to public transportation. I will return to The Wallace again and again.

Very nice and beautiful hotel located in Upper West Side, they have a lounge that is quite packed every night and also a live music in several days.

Betty is really friendly and helpful during our 3nights stay.

Very nice and beautiful hotel located in Upper West Side, they have a lounge that is quite packed every night and also a live music in several days.

Betty is really friendly and helpful during our 3nights stay.

Fabulous hotel. Staff was so attentive and friendly. Room amenities were good and the room was very clean. We really enjoyed our stay. Perfect location. Away from the busy areas. Good restaurants very close by.

Located in a quiet residential area in Midtown. Central Park is on the right, and the Hudson River is on the left. Two mid-sized supermarkets are within a five-minute walk. Delicious Xi'an and Shanghainese snacks are also within a five-minute walk. A subway station is a five-minute walk away. Professional service and comfortable bedding are available.

This is the best hotel I've stayed in in the US🏨

Very clean, spacious, most staff were friendly and helpful but service at front desk and management team was poor - due to changing travel plans, we made 3 bookings with 2 room types

Upon arrival, requested to stay in the same room type (asked for cheapest one, and to forfeit the expensive one to avoid changing rooms first 2 nights) and were told it was full the first night and can change from 2nd-4th night. Next day, told us there was a mix up with no apology and can only change the 3rd-4th night. Went along with it as that was the original booking.

After the 3rd night in the small room, was asked to check out AGAIN for the 4th night purely because the hotel accidentally gave us the wrong room on the 3rd night and tried to make us change rooms again and we had a severely disabled person in the room. Got yelled at by the manager threatening to make us move if we don't move, ended up staying in the room given to us after much heated argument but received no apology

Had also emailed them a week in advance to make arrangements for the disabled person, and there was no reply at all. Left a request at the reception to make the same arrangements, but when got into our room, none were made until repeated requests

Overall, the team is never listening and always goes back on their word. Unreasonable management team. Highly do not recommend.

Very good location, clean hotel