Hotel Park Ave in New York

I was expecting a more upscale amenity filled hotel. For what I paid and description given, this hotel does not live up to it. We arrived from the airport and there was no one to help with our bags (website says bell service). The front door was being blocked and a small crowd of people loitering in front from the private party in the restaurant next door. There is no traditional front desk, instead, there is a large round table with monitors for self check-in…very disappointing. There was staff to assist, however, I was expecting an upscale check-in experience with more staff interaction. We then had to make the trek to our room with all our bags and not even a luggage cart to make it a little easier. Got to our floor, and it was an icebox. The hallway had such a draft, and the 25 degree weather was flowing freely all throughout. Room is really small. Bed occupies 75% of it. Not a lot of space to store clothes or stow our luggage. Too small to have any chairs/desk and only one small nightstand. Shower is very spacious and nice dual rain shower head. For the room with a balcony, and the view is spectacular. They obviously use the balcony in the square footage of the room. We have every corner of the room occupied with luggage and other personal belongings. TV is large and king size bed is comfortable. Refrigerator only hollds 3-4 beverages and in a very awkward space. I booked our room and it included breakfast, however, at checkin I was told that was not the case and that was from a promotion they had when they provided breakfast from a 3rd party restaurant. There was no notification on my reservation and I had to prove to the staff I in fact was supposed to receive a complimentary breakfast for two. Fortunately, I screenshotted my reservation when booked and we were provided a $10 credit each daily. That gets us each a fresh orange juice each. Needless to say, we were very dissatisfied and disappointed with the hotel, a stay in which we paid $3,000 for a special week in NYC.