Doubletree Chelsea in New York

I asked about parking and they gave me wrong address, nothing there. Had to go park st another place to pay full price. Checked in at 3. Didn't get a room till after 4pm and I have to wait in line again to even get the room card so didnt get up till almost 445pm. Definitely not a 4 star hotel, 2 star at most. Rooms are tiny. We've been to other hilton and its definitely better than here. Heat blows cold air. dropped to one star. Shower also doesn't run properly. It either runs cold or very hot. They should of moved is to a other room but they sent a technician. Didn't change much. Also theres no point checking in bags if your gonna have to bring it up yourself. Not family friendly as its a tight room. A luggage can only be placed down and open between front door and bathroom so also not convenient.

I rarely give negative reviews of hotels, but the ones in Manhattan were outrageous.

1) The hotel cost $2,500 per night, and I stayed for four nights. The room was almost identical to a budget hotel in China, which was acceptable, considering Manhattan is so expensive.

2) The Hilton Gold Card benefits weren't clearly explained during check-in. I supposedly could choose between 1,000 points or $18 per night for food and beverage credits. They didn't explain it clearly, so I initially thought it was $18 for the entire stay, and I went back and forth several times. Later, I learned from another Hilton member staying in Chicago that if you're staying alone, the hotel will help you enter an extra name, as the Gold Card benefits are valid for two people.

3) The most unacceptable thing was that I bought four boxes of candy (at $4 a box) at the front desk on the first day for $18, and one of them was inexplicably missing from the room the next day. I wonder how housekeeping managed it. What's even more outrageous is that because we were in a hurry to check out, and it was Trump's birthday that day, there was a parade in New York, and both 5th and 6th Avenues were closed. So the Ctrip airport shuttle said we had to leave a little early to avoid huge traffic jams. So when we were cleaning the room, I forgot to bring a folder because it was in a hard-to-see blind spot behind the TV. By the time I remembered, I was already at the airport. So I asked Ctrip customer service to intervene and contact the hotel. Ctrip's service was impeccable, and they intervened and suggested things quickly. However, the hotel first didn't answer the phone. Then, when I contacted the front desk a long time later, they said they would have to look for it the next day as "lost found." They didn't reply until the next morning, and didn't reply until the afternoon to say they hadn't found it! I'm 100% sure that the item is in the room, and I remember the location very clearly. This 100% confirmation is also due to the housekeeping's negligence. Writing this, I remembered that one day when the room was cleaned, all the clothes I had left on the bed were piled on a chair. I've never seen anything like that before. This service is outrageous. I can only remind everyone to avoid this pitfall.