Belnord Hotel in New York

The hotel portrays itself as a “hotel” but really is just a hostel. The room itself was basically a box room. The door opened directly onto the bed, only one bedside table and not enough plugs for the both of us to charge our phones at the same time with adapters. Packing to go home was a nightmare to the point we had to utilise to hallway as there wasn’t enough room within the room itself. We had to climb over the bed to get to the other side of the room as there was next to no storage and to get into my suitcase this had to be lifted onto the bed. There was barely enough room for one person and I’m tiny, let alone two. The bathroom was tiny with a shower-“bath” which even at 5’2ft I wouldn’t fit in and the bath didn’t drain properly. We complained that there was no hot water on our first day however the maintenance man came up and told us it was our fault and we had been turning the tap the wrong way and would not listen when we said we had turned it both ways for at least 20 minutes which was extremely rude to be blaming guests and BLATANTLY LYING given that I found taps under the sink which adjusted the heat going to the shower (probably turned down to save money-see pictures). The shower curtain stuck to you when you take a shower and I’m not certain how thoroughly it is cleaned which made me feel sick thinking how many other people of varying hygiene this stuck to! Despite the shower curtain the shower leaked water all over the floor which is a health hazard. The sink was barely a sink, I’ve seen much bigger in airplanes and there was no toilet brush for the poorly flushing loo. There was absolutely no room to even turn around. The tiles were cracked and the mirror had grey marks all over it. we asked for extra towels which were all taken away and we were given only one towel and a smaller towel between the two of us when they cleaned the room after 3 days. The bed was so uncomfortable I had to go out and get heat packs and ibuprofen gel for my back. There were doors being slammed, people knocking on doors throughout the night and early hours and people talking and shouting all through the night, I’m only thankful we weren’t on the sixth floor where the communal kitchen was! I sleep with silicone ear plugs and an eye mask and even I struggled to sleep for more than an hour thanks to the noise in the hallway and also the extremely noisy air conditioning which could be heard above my ear plugs. If you want a good night sleep this place is impossible. The room had no tea and coffee making facilities, you had to leave the room and go upstairs to the 6th floor where there were often crowds of people drinking alcohol in the kitchen and you were on top of people to get to the coffee machine. There was no tea or milk, only this disgusting creamer stuff and with the limited worktop space I had to make my tea (which I had to buy myself) under the microwave where I was rudely told to move from twice by an impart Eastern European woman. After t

Over a series of phone calls I had to explain what customer service is. I forgot my computer charger which was completely my fault. I sent them a prepaid box the day I returned home (domestic) and it took about 3 weeks to get it back. No one would own the situation to help me verify the charger was located nor did anyone take charge to make sure it was sent off. If you don't become a drill sergeant you probably won't get what you need if you are not there in person. They probably would have continued to blame the mail guy for not grabbing the package if I hadn't called everyday at week 3. I had to call to follow up ever step. Very frustrating service.