Hotel Hayden New York in New York

The Hayden was thé worst experience of a so called hotel I have ever had in my life. I felt mislead by ******* and the hotel as this was rated a 4 star hotel, but didn’t have any working heating in the hotel. When I asked why it was so cold in the hotel when I checked in, the employee at the front desk told me it was only cold because the door opens and closes all the time but that the rest of the hotel was heated well.

After going to my room, I found there was no heat, and cold air my blowing in my room and the temperature was 13 degrees Celsius in my hotel room when the temperature outside was -9 Celsius outside.

The bed was the most uncomfortable bed, there were plastic on the bed and it felt like we were sleeping on plastic garbage bags. The bedsheets had dark stains and mold was found in the bathroom.

We called after checking in to complain about the room a wanting a resolution to the problem and a refund but we were told no rooms were available and no manager on site to make any complaints but they could give us a space heater as a solution but could not get a full refund. We had to sleep in our hotel room with our clothes and winter jackets as they don’t have comforters on the beds and use 3 thin sheets as a comforter.

This has been my worst hotel experience were I would usually lean on a big company like ******* for hotel recommendations but learned quickly that the 4 start hotel we booked was closer to a 2 and a half star motel.


Stay away from this hotel.

Other than an ideal location, there is nothing overly impressive about this hotel. The rooms are dates, baseboards and furniture are chipped and felt rundown. The entrance doors to our room was full of marks as well. Won't stay there again - would rather spend an extra 100-200 dollars and get better quality at the aloft across the street.

Unfortunate, staff was great but rooms really below par.

The room was dirty (noticeable dirt on the floor and bed skirt), half the wardrobe was missing a door, the bathroom light did not work (I let the front desk know my first night of three, and they never fixed it). The heating/cooling did not work (no matter what temp you moved it to, it never changed temperatures); and lastly, the thin linens, tiny pillows and plastic on the mattress made it difficult to sleep. All in all, not a pleasant stay.